REALLY P/O'd at Chauvet

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Welcome, also, Jamey. It warms my heart when the "main man/woman" steps in to right a wrong, or simply set the record straight. Applause to you for taking Customer Service one step beyond.

I'm considering purchase of a few Slimpar 64's...maybe. Not sure, just yet. Still weighing the cost options. Anyway, your watching in the shadows is OK by me.
 
welcome Jamey
and congrats JMac and Ducky on getting your issue solved.

I personally own several Chauvet fixtures and love every one of them
(not schmoozing)

just remember, we can all think of some issue we've had with some product
and some customer service person who didn't seem to be trying very hard.

it happens.
the real test is how they respond to the problem
 
Update:

So a little update here.

Chauvet did a great job in taking care of this situation. We received a replacement 4Bar Tri and yesterday the old one was picked up to head back to them. It's nice to know that a company will work to make things right when something goes wrong.
 
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