Am I nuts? The Guy wanted to pay in FULL before the event, and I told him "No".

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Chuck you have to do what feels right for you. :sqbiggrin:

I too feel uncomfortable taking the whole fee right up front, but having said that I have taken payment in full upfront several times. I'd much prefer to go with the normal retainer and contract provisions for payment so the money is coming in at a more spread out rate.

Whatever the client wants to make them feel happy, we'll do it, even if it means taking all their money.....:sqwink:
 
well thats why I also get paid before any event

I have seen dj's that get So called paid after a show never do..
the client gives some excuse that the show was crap, they didnt play what they wanted etc etc

so thats why years ago I decided its like anything else - I get paid or no PLAY!!
 
I prefer to be paid on the event date, but only because there is usually a bit extra in the pot then, and because I think it makes a better impression.

Side note: For those of you who worried about missing checkbooks- um...no. I do not accept personal checks. I've had a few.... springy experiences..:sqcool:

Cash, cashier's check ( which never happens, so usually cash), or if it's a corporate event, then I will ( depending on a quick info search) accept a corporate check. No credit cards.
 
Papa,

I take a retainer 1/3 of the total price with the signing of the contract the rest of the payment is due before setup on the day of. I don't turn down offers of payment in full up front, but like others here I would rather get it at the event.

I wish I knew where you guys were finding corporate clients who pay in full up front. I have never had one that would, most will not give you the check until after the event is finished!

If a client makes me nervous then I do ask for payment in full 14 days in advance of the gig.

Corporate clients........... Now seems like a good time to tell my story about AMF bowling centers!

7 years ago I was doing a weekly Karaoke gig at a local AMF center and the process was you had to turn an invoice in each week. Payment ran about 30 days behind the invoicings.

Well after about a year (and I was keeping close track) I came up one week without a check, I asked the manager about it and she said she forgot to send in a couple of invoices. but she would catch me up a couple of more weeks go by and she tells me I should be getting all the back money in another week or two....

The next thing you know they owe me $2800. The next week I show up and tell her I will not be setting up until I am paid up front for all the money I am owed.

She then tells me that AMF is in bankrupcy and I will have to wait. So I go through the whole mess of trying to collect through the courts........ needless to say I was way down the list of people they owed money to. So they offered me 10 cents on the dollar or 50% in stock I figured either way I would lose so I said i would take the $1400 worth of worthless (non-trading) stock and I never received and stock certificates from them.

Well I pretty much forgot about it until two weeks ago when I received a letter from Mellon Investors services LLC who told me to send in my "stock certificates so they could send me my $1400.

Well duh, you never sent me any certificates! Oh we are sorry if you don't have the certificates we were supposed to have sent you then you don't get the money!
 
Papa I now require a 1/3 deposit and the rest paid at set up before I spin a tune. I used to be carefree and trusting, it only takes one time of hounding for payment to change things. For me it took two times but that's because I am rather trusting in nature. I have also run into the whole who's going to pay me, well Uncle George has the cheque but he passed out drunk at 10:00 so they sent him home. Or the best man who forgets and leaves with the money.
One time I had a couple offer to pay me in full two weeks before the wedding and they included a 15% tip with the payment. I guess my consultations deserved a tip.

young...
 
everyone is free to run their business the way they want. Obviously there are a lot of different policies about when payment is due.

However, the original post was not really about when payment is due. It was about a client WANTING to pay and Chuck saying no.

For me, it's all about customer service. If someone wants to pay on terms FASTER than required....NO PROBLEM.

I want to make it as easy as possible for customers to do business with me. That's why we take all credit cards, can have payments set up to be charged to the card monthly, and yes, some customers want to get things paid off early.

Basically, what I'm saying is I never refuse a client's payment. Not only is it good customer service, it's good for the cash flow.


Example: We bought a TV at walmart about 2 years ago. We got 10% off for opening a charge and 12 months same as cash. sounds great.

When our first payment was coming due, we had not recieved a bill, so we called...they said they would send it. nothing. then we called and said we will just go to the store and pay it.
"Can't do that without the statement."
"ok we'll just mail in the payment..just give me the account number."
Sorry, can't accept the payment without the statement."
"then just fax it or email it to me."
"Sorry, can't do that...it needs to be the original"

By the time they finally sent a statement, the payment was late and they were going to charge all of the interest. It took 4 more phone calls to get that fixed.

They were not someone that was easy to do business with....and will not be getting my business again
 
Papa,

I take a retainer 1/3 of the total price with the signing of the contract the rest of the payment is due before setup on the day of. I don't turn down offers of payment in full up front, but like others here I would rather get it at the event.

I wish I knew where you guys were finding corporate clients who pay in full up front. I have never had one that would, most will not give you the check until after the event is finished!

If a client makes me nervous then I do ask for payment in full 14 days in advance of the gig.

Corporate clients........... Now seems like a good time to tell my story about AMF bowling centers!

7 years ago I was doing a weekly Karaoke gig at a local AMF center and the process was you had to turn an invoice in each week. Payment ran about 30 days behind the invoicings.

Well after about a year (and I was keeping close track) I came up one week without a check, I asked the manager about it and she said she forgot to send in a couple of invoices. but she would catch me up a couple of more weeks go by and she tells me I should be getting all the back money in another week or two....

The next thing you know they owe me $2800. The next week I show up and tell her I will not be setting up until I am paid up front for all the money I am owed.

She then tells me that AMF is in bankrupcy and I will have to wait. So I go through the whole mess of trying to collect through the courts........ needless to say I was way down the list of people they owed money to. So they offered me 10 cents on the dollar or 50% in stock I figured either way I would lose so I said i would take the $1400 worth of worthless (non-trading) stock and I never received and stock certificates from them.

Well I pretty much forgot about it until two weeks ago when I received a letter from Mellon Investors services LLC who told me to send in my "stock certificates so they could send me my $1400.

Well duh, you never sent me any certificates! Oh we are sorry if you don't have the certificates we were supposed to have sent you then you don't get the money!

Steve you have to look into this further. Even though they did not send you a stock certificate for the shares, they may be holding the shares electronically for you. On record you are a shareholder and they can liquidate the shares and send you a check, issue a certificate or transfer it to another brokerage house for you. Mellon should have you on record.
 
Colleagues:Some reasons from the business side of receiving advance payments.

The fees for exclusive date and time reservation are paid in full, much like a margins call in the futures market.

The fees paid in advance are invested into an escrow account that either gains interest and cash flow is enhanced or becomes available for capital investment back into the business ahead of schedule.

The contract execution of terminations of services or setting aside a date and time exclusivity are no longer a worry. Focus on the event not payment options.

Prepayment means the client has one less thing to concern themselves about considering all the other vendors they going to be paying. They've said, "Hey, we trust you more than anyone else, even with our money." And you're going to refuse that trust? That's good business?

Haven't read a post by anyone one who agrees with refusing the prepayment that has offered a shred of sound business reasoning for the prepayment refusal except "it's a personal choice how to run the business", like using the word choice is sound reasoning and therefore debate must stop.

Will anyone share more logical business reasons why the prepayment should be accepted?

Will anyone share logical business reasons that would make someone not accept a prepayment?

Will anyone post what personal reasons that would make someone not accept a prepayment?
 
Will anyone share more logical business reasons why the prepayment should be accepted?

Will anyone share logical business reasons that would make someone not accept a prepayment?

Will anyone post what personal reasons that would make someone not accept a prepayment?


Er! No, I can't think of any!
 
Papa, I agree with the folks ~ manage your business as you see fit. Different strokes and all that. :)

Steve is right about corporate clients. Most do not pay in advance for services rendered. They'll pay a retainer in advance but don't always pay in full in advance. It depends on how their accounting is set up.

I did a Christmas party for the local Roto Rooter franchise back home (Steve's and Sarge's neighborhood) back in '98. They paid my retainer upfront and sent the remainder later. This was agreed to from the start. Their accounting department insisted on it.

Funny thing, I was there early and they wanted me to play background music since I was already there. The lady who booked me offered to pay for the OT out of pocket on the spot. I said they could just add it to the bill later. She said they wouldn't because it wasn't in the contract. So I got meself a couple of Franklins just for being set up on site early. :)
 
Maybe its a trend or maybe its more brides/grooms paying the bill themselves. But more and more are paying off earlier...reason then its done and out of the way....at least thats what they are telling me. One less thing to remember to take care of the few weeks leading up to the wedding. Would I say no...not a chance....just document it and move on....

If you do the job I know you can do PaPa....the extra would come in anyway....
 
Cap, maybe Papa's idea of "sound business" collecting after the event. It appears that he is more comfortable with it, and that's what matters. There is absolutely nothing wrong with it. There is no debate, because what you feel is right has no bearing on his business. I respect the fact that he treats his clients, as he would want to be treated. He wouldn't pay in advance for a service, therefore he does not require it.

Personally, I don't agree with Papa, I require prepayment. I do respect his decision.

Lou
 
The first time somebody bounces a check on you will get you to change your policy. That's waht caused me to change mine.

For me it is full payment 30 days prior.

Now, I will let them pay me the day of if they sign an agreement and that payment is cash. cashiere's check, or m oney order and due 2 hours prior. I do not even load in the gear till I've been paid. They have up to 15 minutes after the start of the event; after that, I leave.
 
I know that some of you collect a full contract price before an event. I do not... Well today I was asked to send out a contract for a party on May 3rd, and the guy WANTED to pay me in full with the return of the contract. I told him "No Thank You".

1. I like getting "paid" after an event.... it feels gratifying to me, PLUS ( :sqlaugh: ).... since the wallet is open, maybe it encourages a gratuity if I did a good job.

2. I feel like as a consumer, "I" wouldn't agree to pay in full PRIOR to an event.... I know some of you folks have it in your contracts to be paid in full before an event, but as a consumer I wouldn't do it. I think it gives the client a good feeling of security not to be asked to be paid in full.

I know... you guys are professionals - but the clients don't always know that or feel that way....

This is the first time anybody ASKED me to pay in full - that wasn't a Nigerian scammer :sqerr: - when I charged my full rate.... It felt kind of wierd.

EDIT.... yeah, it is a legit event... the guy lives a mile from me, and I know that he has the club booked for the day of the event.

If getting paid after the gig is your rule, that's is fine. (It REALLY does help with the tips, like you mentioned)
But remember, there are exceptions to every rule. Make one every now and then to keep you dynamic!
 
The first time somebody bounces a check on you will get you to change your policy. That's waht caused me to change mine.

For me it is full payment 30 days prior.

Now, I will let them pay me the day of if they sign an agreement and that payment is cash. cashiere's check, or m oney order and due 2 hours prior. I do not even load in the gear till I've been paid. They have up to 15 minutes after the start of the event; after that, I leave.


Tom, in 400+ events, I have had one check bounce. It was the mother of the bride's check. I called the bride and she made good.... took 2 weeks, but it wasn't outrageous or super difficult to get paid.

I'm guessing that many of you could not be my DJ, nor would you take me as a client, because I will not pay ANYTHING in full before services are rendered... For my own wedding we did pay the caterer in advance, but not the video guy, not the DJ, and not the florist ( though my wife knew the florist a little bit ). I don't pay painters in advance. I don't pay landscapers in advance. I don't pay ANYBODY in full in advance. That's MY POLICY, and I don't care what their policy is. If they don't like my policy, they are free to move on, just as I am as the consumer.

Maybe I should have taken the money up front because he wanted to pay it, I'll agree to a point, but taking it sort of goes against my own personal beliefs.

Just my 2 cents.
 
Another aspect to Papa's scenario: If, heaven forbid, something went amiss and Papa wasn't able to make the show, he wouldn't have to refund any money.
 
Another aspect to Papa's scenario: If, heaven forbid, something went amiss and Papa wasn't able to make the show, he wouldn't have to refund any money.


Well, I would have to refund the half I took as a retainer....
 
Well, I would have to refund the half I took as a retainer....
Not if you had a cancellation policy that limits or prohibits last minute (a relative term I agree) cancellations.

Also, if you've have only received one bad check in 400+ events then you are a very lucky man.

My final payments are made due one day before the "No cancellation" policy period begins. 90 days out is more than enough to consider the day unbookable.

That being said, I have, many times, agreed to change the terms due to verifiable and extenuating circumstances, i.e. a death in the family, military deployment, health matters, but those considerations were an alteration or change to an existing agreement and only at my option.

I have 50 Saturdays and 50 Fridays in my inventory. (two weeks of vacation annually) Of those 50, at least 16 are in the blisteringly hotter months in So. Louisiana and are likely not as lucrative. Therefore if a client wants to reserve one of the 34 limited Saturdays, thus preventing me from selling that date, they have removed a valuable asset from my inventory and reduced the number of potential profitable days by one and I expect to be compensated.

P.S. I resisted answering the first part of the question, "Am I nuts? ", out of respect so don't tempt me in the future as I may be incapable of restraint.
 
It's a matter of preference and policy like we've said about other things. I do 50% to reserve the date, and 50% day-of, or prior-to if they wish. I like having a carrot at the end of the stick to run after and look forward to:)

In the weddings I've done, I can count the number of times a client has paid in-full prior-to the event of their own accord on one hand. At the other two they paid $75 up-front because I found them on Craigslist lookin' fer a dj and they said I could have all the food and drinks I wanted! But seriously... I have never refused the balance being paid in full prior-to the event, and now I even offer it to them when discussing the payment terms, but all that is really suggested, let alone required is what is laid out below in the payment terms.

As for the cancellation part:

"If the client cancels the event within 90 days of its date, the client owes the DJ 50% of the remaining balance,; if 45 days before the date, 75%, , 14 days before the event 100%, and, if nothing happens, final fee payment in full is due the night of the event." That's totally absurd.

Sorry Charlie. Speaking in terms of this industry ONLY, that's a joke of monumental proportions.

Well, that's not EXACTLY what mine says.... that is a bit ridiculous, I'll admit! Mine is similar, but quite reasonable I think...

-------------------------------------------------------------

For the above named services provided, Client agrees to pay a Performance Fee of: $__________, payable according to the following payment schedule:

1. A deposit of $__________ due upon receipt of this contract, to be applied towards Performance Fee.

All dates are on a first-come, first-serve basis, according to receipt of deposit. Deposit must be received either before or with this completed contract in order to secure entertainment services for the above date and time. Due to the fact that you are reserving our services for the above date, it is understood that this is a non-refundable deposit, unless certain conditions listed below are met. Because we may turn down many events based on the reservation secured by your deposit, any cancellation will result in one of the following:
*If cancellation occurs 30 days or more prior to the date of the event, one-half of the deposit amount will be refunded to Client.
*If the cancellation occurs within 30 days of the event, the entire contract balance is due.
2. Remaining balance of $__________ due 7 days before event if paying by check, or on the day of the event if paying cash.
No checks will be accepted at the event. Only cash will be accepted on the day of the event. Checks returned for insufficient funds will be charged an additional $30.

Additional Performance Time charges and any other charges or fees listed in the Terms and Conditions shall be considered due with remainder of Performance Fee at event. See Terms and Conditions on reverse for more information.
-------------------------------------------------------------

My cancellation policy was instituted like the above when I started to be more lenient and less pig-pigheadedly in favor of the dj than other policies I had seen elsewhere. This being the case, it is actually intended to be more of a psychological tool for me sales-wise than a clause to protect my interests, though it does that just fine.

It protects me my assuring that I get paid something for what I may have invested in an event to any given date. The mere fact that I take/require a 50% deposit for all gigs regardless of type, size, time of year, etc. shows them up-front I'm not messing around and that they better not be either. The higher a deposit you require the less likely they are going to be to "flake" as the date closes in. Many people would have no qualms about kissing off a $100 "retainer." But a 50% deposit on a total wedding bill of $950 or more? NOW you're weeding out the phonies and fakes!

I've only had to use this clause once when a bride had to reschedule a wedding. Because she lost 100% of all monies paid to all of her other vendors for the original date (I'm not saying they are "wrong" for doing this - their policies are their policies, and she agreed to them knowingly or not at first) she was grateful that I was "more reasonable" (just more lenient) than the others, and I told her that while I wouldn't refund her deposit for the original date (which she originally wanted) or make her pay the amount due (which legally I could have), I would put the deposit paid towards her new date. She was fine with it, I didn't end up turning away other potential clients for her date, and everyone won in the end!

It was an instance where trading in good-will was more beneficial than bullheadedly falling back on "policy." And it paid off... I got another wedding from it after the fact. They may have moved on to book that date again, or they may not have. So while they may well have stayed at home that night all full of themselves enjoying a full paycheck for a job they didn't even do, they alienated a client and kissed-off a potential landfall of referral business and great word of mouth.

Of course this is yet another one of those issues where we will all see things as black and white leaning one way depending on which side of the part-time/full-time fence we occupy, and depending on how much traffic we turn away for any given date.

A full-timer and or someone who turns away a good number of dates because they're booked will be more likely to adhere more strictly to a harder policy.

Not a matter of "right" or "wrong," just what works for someone in their given situation.

I have been thinking over the last year or so I might revise my cancellation policy above, but not because of any real compelling arguments here or otherwise - just to make it a bit more in-line with that full-time/higher-volume direction I mentioned above.