Lessons Learned From A Flawed Evening

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Harryoke

New DJ
Dec 22, 2006
681
2
61
Central FL
A Less Than Perfect Reception or Familiarity Breeds Contempt or Too Many Cooks and Not Enough Cooks.
Just a little rant and observation about a wedding reception I did that was not my best work. It was not my fault that things went awry, and I did my best to roll with the punches.

First, the planning meeting with the bride and groom. This is usually attended by the bride and groom and myself. At this particular meeting, all the parents were there as well. The groom is someone I consider a friend, so it was not like I was dealing with a stranger, although the extended family were all new to me, as was the dynamic of their relationship.

Apparently the parents do not see eye to eye on a lot of things, and there are strong personalities on both sides. This added to the dynamic of the night…the mother of the groom was the manager of the facility the reception was being held at, and the stepfather of the bride was the photographer. At the meeting, he had very strong opinions about how things should be done, and he kept saying how he used to be a DJ and had worked so many of these events. Uh-oh. And, uh…this was in New York. Southerners can appreciate the attitude I was facing here, because we all know, NOBODY in the south can do anything as good as in New York…living in the south for New Yorkers must consist of constant compromise. (TIC).

I managed to get all the facts I needed to complete my consultation. Ultimately, as a pro, I concede that the Bride and Groom are my employers and I am expected to defer to them to make THEIR wishes come true. The bride applauded my diplomacy as she could see that “I got it.” Through the next several weeks we tightened up the details, finalized the itinerary and then waited for the big day.

The bride and groom were getting married at 4pm. I was providing the ceremony music, with a room reset to follow and the reception to start at 5:15, and dinner served at 5:30.

I arrived at the hall to set up at 2:30 to find the wedding party already there, taking pictures outdoors and dying from the heat. Got everything set up and the ceremony went off flawlessly choreographed.

About 5:00, I gave the wedding party a heads up that we would do the formal entrance at 5:15. Part of my job is to know the itinerary, keep to it, and be sure to inform everyone ahead of time as to what was happening so there are no surprises, such as someone having to use the bathroom or having a smoke when they need to be active. This includes wedding party members, family, photographers and catering staff.

At precisely 5:15, I introduced the wedding party, presented the bride and groom and had them do their first dance. When they finished the first dance, we were right on target for the serving of the meal at 5:30, so I introduced myself, and began playing dinner music.

By 6:00, it was apparent dinner service had not begun, and I was beginning to wonder if the heavy appetizers served at the cocktail hour WAS the dinner. A walk around showed no one had touched the silverware and clean plates were still on the tables. By 6:10 I checked with the groom (whose Mother is the manager of the facility) and she assured us it would be about 10 minutes, so I decided to do a couple of dedicated family dances to keep the flow going and buy some time…it was getting a little stagnant.

Found the photographer (stepfather of the bride) and told him of the change in plans and he said he was busy…that he had just started something (group shots in the lounge). I went back and informed the B&G that the photographer was busy. But there was only 10 more minutes till the food was ready, right? So I kept playing dinner music until 6:45…

Decided to blow off the family dances and just play some party music to liven the place up…line dances, etc… That went over really well…and of course after I got everyone out of their seats, the food came out…7pm. Keep in mind, the guests have been at the hall since before the 4 pm ceremony! Back to dinner music. Photographer mentions to me that the itinerary of events had changed since our planning meeting. I told him the B&G changed it several times since then, as was their prerogative, and that is was our duty to do what THEY wanted. He walked away giving me the “talk to the hand” gesture which offended me on a few levels.

As pros, we need to roll with the punches. That is the problem I had with him, was that he wanted to dictate the events rather than document them. I wanted to dictate the schedule, but the schedule goes out the window when the dinner is an hour and a half late.

The bride and groom were so cool…they understood the dynamic of what was happening and were so cool about everything.

Now by the time the dinner hour was waning (7:45) people were getting happy feet, BUT we still had family dances and dedicated dances that NEEDED to be performed, and they were slow songs. We also still needed to cut the cake and do the bouquet and garter ceremonies. Meanwhile, the restless guest assume that I am being the buzzkill and playing the sappy music because I like it…and I tell them the fast music is coming. Repeatedly, after telling them these are songs dedicated for the family members, they suggest either shortening them, or skipping them “accidentally”, to which I repeatedly replied “Oh come on, if it were YOUR wedding, would you want me to skip your request?”

The bride and her friends were BIG country music fans, and every time I would play a country song, Mom would come over and complain that there was too much country music. When we finally got to a booty set, she wanted a Polka, which I assured her would happen, AFTER the “urban” music set. She kept wanting it next, but there was no way I was killing the energy until I had to.

Then we got to the cake cutting, which I choreograph with music. I got the group to the cake and the photographer took so long to set them up that my Cut The Cake song ran all the way out…normally I play that while they set up, then change to another song when the blade hits the cake. I have never had to play the entire song then go to another.

While I am playing the second song, 6 minutes into the setup, grooms Mom comes over yelling to turn the music off and let them know the bride is cutting the cake…WHICH I did 7 minutes ago which was why everyone was staring at the stage where the cake was.

Finally got thru the cake cutting and garter/bouquet ceremonies, and had to do some more slow dedicated dances. Of particular note were 2 songs for the bride to dance with her dad, then the groom to dance with his mom. During the brides dance, apparently the grooms mom went to the bathroom, and when I called her up, there was an uncomfortable pause as we could not find her. After we got it together and got back into slow dance mode, the guests were giving me crap for slowing it down again…I assured them it would get fast again, but these were MUST PLAY songs. Repeat inane conversation of before about skipping them…

By the last hour, I was back on my game, but feeling that it not only was not my best work, but I was hoping that my reputation would not be sullied if people kept talking about how lame the DJ was. Had the food come out on time, or the photographer been a little more flexible on the agenda, we could have gotten a better upbeat flow. That just was not the case and sometimes when the night is going badly, you have to just ride that wave to safer water rather than try to swim against it. Last night was that night. I was really thankful that neither the photographer or the grooms mom said anything critical to me about my performance, because I had a speech ready if that happened, LOL. The bride and groom understood my adventures and complimented me on dealing with it, and again, my diplomacy.

Lessons learned…family members who are doing service for the wedding will sometimes forget they are serving the bride and groom and will feel more entitled because of the family status, and be harder to work with than a subservient obedient subcontracted vendor with no personal relationship to the situation. Lesson 2, late food sucks.

Thankfully I am taking a month off from weddings…I can use it!
 
All I can say is: "Wow!" It sounds like you did a great job under the circumstances.

I can't help but wonder how the manager of a facility could let dinner service run THAT late for her own child's wedding... Was this "Hell's Kitchen???" And for the Step-father photographer to NOT understand that you were trying to keep things flowing so that the event wouldn't be a complete waste... Yikes!

Again, it sounds like you had a LOT more patience than I would have! Nicely played!
 
Sounds Like you did a great job.....what happened is just one of the reasons..1. I don't do weddings, and 2. I always meet with party ahead of time, I would have chosen not to do the event simply based on Photographer, family member. I don't need my reputation tarnished because of idiots, I work to hard to maintain it, and events are my best source of new business..........
 
Sounds Like you did a great job.....what happened is just one of the reasons..1. I don't do weddings, and 2. I always meet with party ahead of time, I would have chosen not to do the event simply based on Photographer, family member. I don't need my reputation tarnished because of idiots, I work to hard to maintain it, and events are my best source of new business..........

That was the biggest lesson learned...I will take into account who the service providers are in the future, and weigh in their attitudes and demands before finalizing a contract. If it feels weird, I may pass on the next one.

Thanks for the kind words.
 
Damn. And I thought MY weekend had gone poorly.
Lessons here to be learned. If you want a do it yourself wedding, do it yourself. Hard to get mad at family when they've offered to help, even if they don't do what you've asked them to do, or do it poorly.

Both you and the bride & groom have my commendation for being cool, collected and diplomatic during what had to be a trying time. I find that many times, I expect more out of the wedding, reception, and my performance than the B&G do. You underpromised, and overdelivered here....unlike, it appears, most of the other vendors/family members.

Kudos!
 
Brother Harry, if it's any help I believe you made the best lemonade ever. :)

This stuff happens a lot. Maybe it's some sort of supernatural attraction DJ companies have to SNAFUS, lol. But it happens. And you managed it all with finesse and grace.

You did your part. The photog and caterer dropped the ball in this instance. That's on them. You may rest assured that the B&G and the guests knew dinner was late. They all know the photog was late. They all know you did a stellar job. :)
 
One always has to deal with difficult people regardless of the field you work in. You did the best you could and had your hands tied to a number of must do activities in a wedding. To be honest with you, I think you are the ONLY true professional at that event.

The step fathers attitude as well as the MOG left a lot to be desired. If one is the manager of such a place then that person needs to understand what the timeline is. You tried to follow said time line but the truth of the matter it was the hall who screwed things up. Don't worry about it I don't think you could've done anything differently.

I think you should have offered the following :D:D:D:D:D
Die-50_Caliber_Asprin.jpg
 
Sounds like you had what we have at so many of our weddings, people who think they know what they are doing, (like in your case the family) but want to wash their hands of the responsibility when the heat is on.

It is always better to be the professional and remember who this "special day" is for, the bride and groom!

We had a similar experience two weeks ago. We meet the bride and groom at a bridal show and the groom's biggest concern was that we play all the music he wanted to hear at the wedding. We received his selections the day before the wedding,even though the wedding was booked in January. The music that was chosen for the dance time was not danceable but we played it anyway (the customer is always right :sqeek:)Twenty minutes later he came up to us and wondered why no one was dancing. He suggested if we turn on the dance lights, people would dance. Still nothing, no one dancing. About half an hour later with his special selections still playing he said perhaps we should just play what would get people on the dance floor. We did and the dance floor was full the rest of the night. So much so that the groom just wandered around because there was no one to talk to since every one was on the dance floor.

The irony in all of this, this was a wedding we booked in January and were dreading because the MOB was calling us and was nit picking our contract and was very concerned about the music being too loud (At her son's reception, that another DJ did, the music was too loud and the DJ would not turn it down) The bride showed up to our planning section in her pajamas and was very whiney. We weredeeming this the "wedding from hell" and we were glad to see the day was finally here so it could be over....

Things went fine even though the parents of the bride were upset with the hotel and seating arrangement, the temperature of the room, ect... We finally got the reception on the right track and it ended with the guests wanting more..

and now for the rest of the rest of the story, the mother of the bride called us the next day and thanked us for helping putting on such a wonderful reception. She was soooooo happy that she wants us to do her other daughter's reception in April :sqerr:
 
Harry:

You took the high road and used all your professional skills and talent to overcome all the obstacles that were thrown in your way.

I tip my hat to you and your handling of the situation.

Kirby
 
That was the biggest lesson learned...I will take into account who the service providers are in the future, and weigh in their attitudes and demands before finalizing a contract. If it feels weird, I may pass on the next one.

Thanks for the kind words.

I also found this out the "hard way", as did you. I can usually pick up indications of future problems upon visiting with the parties involved. It's one of the reasons I always like to meet prior to my making any commitments....or generating a contract, hopefully I can weed out the bad ones.

Referrals from friends or associates, I give a little more room on.

In my business 90% of my new gigs are referrals, and problems like you had, and which you handled in an excellent way, still can affect your reputation, and your ability to generate referrals from the event. After all thats our best marketing tool........ourselves
 
Wow Harry! It is tough when everything is so micro-managed by family members.

The bright side is, it's over.
 
Harry,
You were on your game and you made the best of a number of bad situations. Contrary to what you may have thought at the time, this was probably some of your best work ever. A lesser DJ would have folded under similar circumstances.
My hat is off to you.
 
Sounds like you had what we have at so many of our weddings, people who think they know what they are doing, (like in your case the family) but want to wash their hands of the responsibility when the heat is on.

It is always better to be the professional and remember who this "special day" is for, the bride and groom!

We had a similar experience two weeks ago. We meet the bride and groom at a bridal show and the groom's biggest concern was that we play all the music he wanted to hear at the wedding. We received his selections the day before the wedding,even though the wedding was booked in January. The music that was chosen for the dance time was not danceable but we played it anyway (the customer is always right :sqeek:)Twenty minutes later he came up to us and wondered why no one was dancing. He suggested if we turn on the dance lights, people would dance. Still nothing, no one dancing. About half an hour later with his special selections still playing he said perhaps we should just play what would get people on the dance floor. We did and the dance floor was full the rest of the night. So much so that the groom just wandered around because there was no one to talk to since every one was on the dance floor.

The irony in all of this, this was a wedding we booked in January and were dreading because the MOB was calling us and was nit picking our contract and was very concerned about the music being too loud (At her son's reception, that another DJ did, the music was too loud and the DJ would not turn it down) The bride showed up to our planning section in her pajamas and was very whiney. We weredeeming this the "wedding from hell" and we were glad to see the day was finally here so it could be over....

Things went fine even though the parents of the bride were upset with the hotel and seating arrangement, the temperature of the room, ect... We finally got the reception on the right track and it ended with the guests wanting more..

and now for the rest of the rest of the story, the mother of the bride called us the next day and thanked us for helping putting on such a wonderful reception. She was soooooo happy that she wants us to do her other daughter's reception in April :sqerr:

Tell ya what, I have done a LOT of weddings, and only a handful of them left me feeling like they did not go well. Your post reminded me of another one a couple of years ago where the B&G had REALLY eclectic taste in music...lots of indy stuff, college music and obscure Tom Waits and generally non mainstream tunes. The B&G wanted NO traditional party tunes or cheesy line dances or disco etc... They gave me a prescribed setlist to work from, which consisted of the grooms CD case with the CDs marked with post it notes as to which tracks.

Now the rub is, I dont know the groups, I dont know which songs are slow or fast, the CDs either are the eclecticly designed labels with no writing, there were no sleeves provided, and they were in POOR condition, very scratched and dirty.

To preclude any problems, before the wedding I DLd all the tracks to my PC to be sure they would play at the wedding without me having to use his discs at showtime. They also gave me mix discs to be played.

BUT come showtime...all the guests are older people who have NO INTEREST in this music. The B&G were "too cool for the room" and the room was rebelling.

Grooms mom hired me and was paying me, and DAMMIT, she wanted her disco and 70s. She went there and played that card and the bride acquiesed and permitted me to deviate the playlist...and the room was SO HAPPY and I was on my game...until I saw the bride run from the room in tears because I was ruining her day. Trying to please both camps proved futile and I was never so glad to see a reception end.

I went to the hotel bar/restaurant to drown my sorrows and eat after the reception, and many of the guests were there and commented that I had no idea what I was in for and they did, and they thought I handled it well...AND they picked up my tab, LOL.

That was another lesson learned...if I cant be comfortable that the b&g's demands will be socially acceptable, I will pass on the job...
 
I also found this out the "hard way", as did you. I can usually pick up indications of future problems upon visiting with the parties involved. It's one of the reasons I always like to meet prior to my making any commitments....or generating a contract, hopefully I can weed out the bad ones.

Referrals from friends or associates, I give a little more room on.

In my business 90% of my new gigs are referrals, and problems like you had, and which you handled in an excellent way, still can affect your reputation, and your ability to generate referrals from the event. After all thats our best marketing tool........ourselves

Referrals are my best source as well...which is why I bristle when the perception may be that I am the reason no one is having fun, LOL.

Best referral for me...I had a wedding booked for a Saturday and coming home from a gig on Thursday, I crashed my van and broke my neck. Friday morning waking up in the hospital bed and having no idea of the extent of my injuries, I asked my girlfriend how my face looked and would I be ok for the wedding. My face and head were deeply lacerated, but I had no clue. That was when I was informed of all my injuries, so my first thought was to give my g/f the # of 2 other DJs and call to get the job covered. The girl getting married was the receptionist of the attorneys office next door to my house, so there was some familiarity.

The other DJ took my notes and prep and covered the wedding flawlessly (except that another hurricane was coming and they had to end early and commute home in tropical storms, LOL).

Months later, the grooms sister was getting married, and they called me first to cover the job for them, simply because of my dedication to ensuring that the previous reception was not ruined despite the fact that I was in a bed with a broken neck!! I REALLY enjoyed that reception...
 
Honestly - I haven't felt many of my recent receptions have went well....Call it nerves, call it whatever.....I've notice a trend (d-oh)..Weddings are getting smaller and seem to be ending earlier....there also seems to be less dancers..

Perhaps we are a bit too hard on ourselves; the surveys come back with glowing reviews...so I guess it's just me......demanding better of myself...Maybe that's not a bad thing!

Sandy, you're thing about the groom's music reminded me of a wedding 3 weeks ago.....The B & G were obviously satellite radio listeners. They picked a lot of "edgy" music.....a lot of standards too.

Well... reception time came...their choices for the most part were doing nothing....so I had to adopt plan B......

Here's the comment they made: "We thought we did a great job picking out the music… until we saw more of our older guests dancing than our younger crowd… But "That Music Guy" was on the ball and he looked after the guests very appropriately! thanks- we were super impressed with your ability to read the crowd!"

Not trying to steal anyone's thunder...Harry...you did exactly what these people paid you to do: be the professional...Good Job!
 
Honestly - I haven't felt many of my recent receptions have went well....Call it nerves, call it whatever.....I've notice a trend (d-oh)..Weddings are getting smaller and seem to be ending earlier....there also seems to be less dancers..

Perhaps we are a bit too hard on ourselves; the surveys come back with glowing reviews...so I guess it's just me......demanding better of myself...Maybe that's not a bad thing!

Sandy, you're thing about the groom's music reminded me of a wedding 3 weeks ago.....The B & G were obviously satellite radio listeners. They picked a lot of "edgy" music.....a lot of standards too.

Well... reception time came...their choices for the most part were doing nothing....so I had to adopt plan B......

Here's the comment they made: "We thought we did a great job picking out the music… until we saw more of our older guests dancing than our younger crowd… But "That Music Guy" was on the ball and he looked after the guests very appropriately! thanks- we were super impressed with your ability to read the crowd!"

Not trying to steal anyone's thunder...Harry...you did exactly what these people paid you to do: be the professional...Good Job!


I found your comment about "fewer dancers" interesting...I can tell you that's not the case at my events, matter of fact We have lot's of dancers....But then you work the weddings of this younger generation, whereas I am doing the Anniversary parties for their parents and grandparents...they love to dance...!!! It makes it fun to watch.......And Work