- Jun 12, 2018
You waited a week for a response? or for the subs to be shipped to you?None of them seem to really give a $#$#. That's all I'm saying.
I waited a week, I have 3 other musicians coming to my house this weekend with their families, I was very stoked to have the baddest PA on earth when they got here to support out jams...not to mention WTF I just spent 4K.....give me some sympathy. The first thing I'd say is, "Oah man I'M SORRY!! We got you. " But he didn't. He was like "forwarded, next". The first thing the support person said in her email way, "Did you take them out to test them to be sure they work?". What? No. They're damaged. I don't care if they work.
That is not the attitude you get from Guitarcenter, I'll tell you that much.
Maybe you East Coast dudes are just used to it.
In any case, that packaging is clearly not adequate for a trip to California from NJ.
I always call to place orders or if by chance i have any issue... it helps to hear a voice...inflection ...and so forth... if i text someone angry...i will always read that text back as snide...its just human nature.... id give them a call... trust me they will take good care of you...
Im east coast...but southern...and always have my back hairs up thinking northerners are buttholes... but the guys at idjnow always surprise me how nice and helpful they are...
i only defend them because of my dozens of positive experiences with them