I'm Justin Schwarz from idjnow

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Feb 5, 2020
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I just wanted to pop in and say hello, it seems as though we have some loyal customers on these forums and we are very appreciative of that! For over 30 years now, we have built our business around and FOR the mobile entertainer, DJ or musician. If I can be of service to anyone on this board, please feel free to reach me direct at the following contact info.

We are here to help!

Justin Schwarz
National Sales & Social Media Manager

Deals@idjnow.com
1800.355.7746
idjnow.com
 
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Ausumm

No Matter Where You Go... There You Are!
Oct 21, 2008
11,217
12,680
56
Bethlehem PA
I bought a few things from your site.
(just don't tell my wife)
 
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Albatross

DJ Extraordinaire
ODJT Supporter
Sep 7, 2016
2,295
5,601
I bought my truss from you guys and referred my uncle who bought a pair of speakers. Very high quality experience with iDJNow for me. Thanks for stopping by the forum!
 

djcrazychris

DJ Extraordinaire
ODJT Supporter
Jun 12, 2018
4,330
7,702
47
I think i bought 2/3 of my rig there... top quality experience through and through

cc
 
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DJ Ricky B

DJ Extraordinaire
Mar 9, 2015
6,317
4,609
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I think I would be considered a "frequent shopper" at IDJNOW.

I have at least 2 transactions per year from there, every year since 2013.
 
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Jan 23, 2020
33
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Justin Schwartz

Check out my new thread.


Haha. I got a hold of a guy today who was like, welp, I sent your ticket, anything else? I was like, OK, I guess that's it then. And he literally typed, well, what do you want..I'm in Sales, not support. Made me puke.
 
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djcrazychris

DJ Extraordinaire
ODJT Supporter
Jun 12, 2018
4,330
7,702
47
Justin Schwartz

Check out my new thread.


Haha. I got a hold of a guy today who was like, welp, I sent your ticket, anything else? I was like, OK, I guess that's it then. And he literally typed, well, what do you want..I'm in Sales, not support. Made me puke.
Never had anyone in sales or customer support speak like that in any way shape or form.... what was your end of the conversation? Hard to judge a response without hearing what was said to initiate such a response?

cc
 

djcrazychris

DJ Extraordinaire
ODJT Supporter
Jun 12, 2018
4,330
7,702
47
What you just posted doesnt jive with what you said earlier... seems like someone from sales has jumped in to try and let you know that the support agents will be contacting you soon...and you got mouthy...and he asked why

cc
 
Jan 23, 2020
33
24
Never had anyone in sales or customer support speak like that in any way shape or form.... what was your end of the conversation? Hard to judge a response without hearing what was said to initiate such a response?

cc
None of them seem to really give a $#$#. That's all I'm saying.

I waited a week, I have 3 other musicians coming to my house this weekend with their families, I was very stoked to have the baddest PA on earth when they got here to support out jams...not to mention WTF I just spent 4K.....give me some sympathy. The first thing I'd say is, "Oah man I'M SORRY!! We got you. " But he didn't. He was like "forwarded, next". The first thing the support person said in her email way, "Did you take them out to test them to be sure they work?". What? No. They're damaged. I don't care if they work.

That is not the attitude you get from Guitarcenter, I'll tell you that much.

Maybe you East Coast dudes are just used to it.

In any case, that packaging is clearly not adequate for a trip to California from NJ.
 
Jan 23, 2020
33
24
What you just posted doesnt jive with what you said earlier... seems like someone from sales has jumped in to try and let you know that the support agents will be contacting you soon...and you got mouthy...and he asked why

cc
I was trying to be lighthearted by making a joke that I wouldn't be placing a new order today...you see that LOL there. Got mouthy? haha. That's funny. I take it you don't think it is a big deal though, so your two cents are noted. You make a great customer. Thank you Chris.