Feeling limited

I promise you it's not Itch nor the hardware. Can you give us your system specs?

Windows on a mac? Parallels? Linux? OSX Lion, Tiger, Leopard, Snow Leopard? Antivirus? Other apps?

This update is for Snow Leopard and looks like it caused alot of problems.

Just a rapid search gave me the following:

The original OS X 10.6.8 update led to some audio and printing problems, which Apple has addressed with a supplemental update.


Are you running the latest update?

10.6.8 is not the latest update. If you are using the latest update, then that could be part of the problem too - when Snow Leopard came out, it took a minute for Serato (and others) to make sure their products worked on it. Similarly, Microsoft has had updates that cause other products to not work also - this is not a problem exclusive to Apple.

FWIW, I'm still on Leopard (and getting all the updates for Leopard). I haven't upgraded to Snow Leopard or to Lion yet. No issues.

Again, I have read about problems with 10.6.8. Might want to update (or downdate) and try again.

2.0 quite possibly does work with Lion. Lion is not 'brand new' to the market. I think Itch is actually up to 2.0.1

From the Serato site:

Does ITCH support Mac OS X Lion?

ITCH 2.0 does support Mac OS X Lion (10.7.X). The following are minor known issues that some users may encounter:

ITCH hardware not recognised after computer goes to sleep.
Hang when unplugging ITCH hardware.

We are working on these issues and will release a fix in a future release of ITCH.

Also, Itch specs:

What are the minimum system requirements for ITCH for Numark NS7?

PLEASE NOTE: These are the minimum requirements to run ITCH with the Numark NS7. For best performance and for use in professional situations we recommend you use a higher spec computer.

Windows

• 32-bit

Windows 7 / Vista: Intel* processor, 1.8GHz Core 2 Duo; 2MB L2 cache; 2GB RAM
Windows XP: Intel* processor, 1.8GHz Core 2 Duo; 2MB L2 cache; 1GB RAM

• 64-bit

Windows Vista: Intel* processor, 2.2Ghz Core 2 Duo; 2MB L2 cache; 4GB RAM
Windows 7: Intel* processor, 2.4GHz Core 2 Duo; 3MB L2 cache; 4GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music



Macintosh

• Mac OS X 10.6

32-bit: Intel processor, 1.8GHz Core Duo; 1GB RAM
64-bit: Intel processor, 2.4GHz Core Duo; 4GB RAM

• Mac OS X 10.5 / 10.4.11

Intel processor, 1.8GHz Core Duo; 1GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music

Other help:
http://serato.com/help/itch/numark
http://serato.com/forum/area/23

This looks rather important:

http://serato.com/forum/discussion/328242

Let me also add to this that the only message on the Serato forums from you is the following:

DJ BurnOut 7:37 PM 22 September 2011
hey ...im having trouble downloading serato to my pc ...any help would b cool

I'm pointing this out because earlier, you stated:

Djburnout said:

I have addressed these issues on the serato forums but nobody really has a solution, people just post things like "no problems here" "mine does the same thing" and honestly I can't even properly close ITCH most of the time because it freezes the computer, I have to force quit it which is stupid because then it doesn't save any crates or cue points and ect. I am also not the only one with that issue as well.

Click to expand...

After reading the threads, a few things come to mind:

Did you send in a help request / contact Serato for assistance?
Have you sent crash reports to Serato?
Did you contact Numark for assistance?
Did you speak to the store where you purchased your Numark?

On the forum, you stated:
I am starting to think its something with the NS7 in general and no longer a computer or software issue....I took my mac over to my buddies house and plugged it into his NS7 and I didn't have these issues I am having......

I think this tells you alot! That was back in August. Have you addressed this since? Have you pursued the path of your NS7 having issues? If you can plug someone else's NS7 in and you have no problems - but plugging yours in does have problems, then you have found your problem. I also know that with certain Itch updates, there were also firmware updates for controllers. Does this apply to yours? Is your NS7 and his at the same FW level? Does plugging your NS7 into his machine produce problems on his machine?

Some observations:
---
'I think if I went any other direction it would be getting some TTX tables and going away from the whole NS7 and VCI setup.....I dont like the little mini turntables and I like the NS7 because its a very portable unit and I don't have to deal with records and needles....ect.

I never really had these issues before.....do you think it could be the turntables themselves possibly?'
---

You think that the NS7 is a very portable unit (over the VCI?) That NS7 is a beast compared to the VCI.

---
DJ Grand K
Oh yea that is what I meant. Numbers between 3ms to 5ms. Your best bet is to fresh install Mac again with the OS X install CD.

aslcharger08
I don't have that CD anymore, Apple setup the computer at the store. Is their another alternative other then taking it to an Apple store?

DJ Grand K
Well you should have the CD which came with the Macbook Pro. It's part of the package
---
You really need recovery discs for your machine and if you bought it new, then they came with the machine. If you don't have them or lost them, you need to purchase them. You'll be in a world of hurt if your machine goes belly up. I shall also take this moment to mention data backups. Backup all of your materials. Losing your system is bad. Losing all of your materials would be devastating.

My own observations:
(as stated previously), When exiting Itch - it appears to be frozen but it truly is not. It's doing whatever the program was written to do. I've forgotten how long mine takes. I exit the prog and go do some other things, like packing up speakers. When I return, it's exited.

Similarly, if you use the iTunes library in Itch, there is also a long load time.

I've been with Itch since 1.0 or something like that (a very long time). I would definitely take it to GC (or some other location / friend) and try out another NS7 with your machine. Process of elimination helps alot when you're troubleshooting - and if you say that plugging his in works without failure, then I would proceed down this path. This works both ways, does plugging yours in to another system produce failures?

Latency can play into this too - as you've seen on the forums. I forgot what mine is set at - but I use the VCI. Not certain if that matters between the VCI and the Numark or not.

Some items you didn't address:
Did you send in a help request / contact Serato for assistance?
Have you sent crash reports to Serato?
Did you contact Numark for assistance?

Again, my own personal observations of Itch operations:
(as stated previously), When exiting Itch - it appears to be frozen but it truly is not. It's doing whatever the program was written to do. I've forgotten how long mine takes. I exit the prog and go do some other things, like packing up speakers. When I return, it's exited.

Similarly, if you use the iTunes library in Itch, there is also a long load time.

I shall also again stress the importance of recovery discs and data backups. If you don't have them, get them.

Djburnout said:

One time I was over at his house playing with his Mac and his NS7 and he claimed he never had any crashing issues but when I got on it it crashed on me numerous times.....now I am not some crazy skilled DJ but I am always doing something for the most part whether it's effects, scratching, hitting hot cues and stuff like that and he doesn't do as much as that as I do so I assume that is why it crashed on me and not on him.

I have tried to call Numark but the last time I tried calling I was on hold for 15min and didn't even get anyone on the phone. Usually in that time you get at least a quick response about being on hold or something.

As far as the exiting, sometimes is closes right away and then other times it doesn't. Not sure why it would close differently??? Last time I was using it and exited 2.0 it sat there for 5min and wouldn't close, 1.7 also does this too.

I will have to do a backup and make sure I avoid losing all of my stuff. I haven't submitted crash reports or directly contacted Serato, just what I posted on the forums.

Click to expand...

At this point, I would suggest talking directly to the manufacturer of these products. Your asking for help from everyone except the very people that can help you. 15 minute wait time is nothing - try waiting for Verizon, Comcast, Microsoft - and others like them. Please don't turn this into a 'no one will help me' thing - I gave you the best help that I could (without being there) and the very best advice / help that I could (after I couldn't solve it) - to contact the makers of these products. It is now up to you to follow through with contacting the vendors to address this problem. If I'm correct, Serato and Numark offer this help for free - so it's not like you have to pay for it.

I bring up the trying your NS7 on others machines and theirs on yours because you said you plugged his NS7 into your machine and there were no problems. Maybe you are not configuring your system properly - but only Serato / Numark can tell you this - as it is their product. Not some forum. Maybe you've found a bug that they need to address. How would they possibly find the bug unless you identify it for them? You may have found something that will help other Serato users.

Analogy: This is like having a car with a problem and you keep asking your friends how to fix it (and talking about how awful the car is) - instead of going to the mechanic and getting the proper information on getting it fixed. None of us are programmers or designers for Serato, Numark or any of the other companies. The very best people that can help you are at Serato and Numark.

Another analogy: When your computer has a problem that you can't solve, asking everyone except the tech's what to do - then deciding to give up and buy a mac. You've got a long road ahead of you if this is how you operate.

Y'er also jumping all over the place with what's happening. You say that your buddies system is fine, when you plug his board into your system - it's fine, then you turn right around and say that when you use his system, it crashes.

No offense, but if the problem is what you're doing, you may have problems with whatever product you use. In addition, if it is something your doing , Serato / Numark can quite possibly tell you what it is that you can't do.

Please let us know what the outcome is - so that you (and us) may help others that have this problem too. I'm very interested in the resolution of this.