Customer Service?

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I agree Carolyn I don't think it is or has to be "gender specific". What I do think though is that it is easier for a woman to approach another woman at a time like this, then a man. At this point the bride needs "nurturing", and as males whether we like it or not, a consensus of opinions would have Women as more nurturing to others than men. Not that you or I fit that mold, but at this point in the wedding planning process, you (the DJ) and the bride have only known each other a short time, usually, and the bride is more inclined to approach another woman for comfort, rather then a male.
That's where your skill comes in, by taking on the challenge you have helped another human being, your client which ultimately will make your job easier, and you have made a new friend/contact, which can benefit you in the future.........
 
Papa Deuce : That's because you're a guy and that's how guys think. And perhaps it's true, that if something went wrong, in the bride's eyes, you're just a guy a shouldn't have been meddling, whereas if you were female (or gay), no matter what happened, you'd be forgiven just 'cause you tried.

It probably sounds like the base for another comedic female versus male routine, but methinks there's more truth to these differences than either sex wishes to admit.

What would your wife do? What would your Mom do? What would your daughters do? Maybe, Papa Deuce, you need to get in touch with your feminine (or gay) side and perhaps rethink your answer. (Seriously. No not really. Absolutely serious. Just joking. For sure am/am not kidding)
 
Deuce, I understand that you wouldn't, to be honest I didn't even think that there could possibly be negative reprecussions. I just really wanted her to feel better. If there was anything that I could have done to make it happen, I would have done it.


This one is kind of similar. This is a wedding that is booked for the 29th of this month. I had a Bride phone me last night at 10:00 pm crying. She and her fiance are paying for their own wedding. She went $700.00 over the budget and her fiance was upset and they got into a huge fight. She asked me if I would help her go through her budget to see if they could make any cuts. We spoke until 11:00 pm going through the budget. Now she is worried he won't have a good time because he is upset about the money. We couldn't find any cuts. I listened as she cried. Didn't really do much, just listened.

Really, I don't know how much it had to do with the budget. She was just overwhelmed. This is the biggest event she has ever planned and she is worried.
 
Deuce, I understand that you wouldn't, to be honest I idn't even think that there could possibly be negative reprecussions. I just really wanted her to feel better. If there was anything that I could have done to make it happen, I would have done it.


I am reminded of the phrase " No good deed goes unpunished".
 
I am reminded of the phrase " No good deed goes unpunished".


That's ok, it's a risk I am more than willing to take. Before becoming a DJ, I was in customer service one way or another for several years. Much of that I apply to my own business. However, as I said I treat their event as if it were my own, and I mean that. So I guess we look at things differently.
 
Carolyn, I'm with ya on this one. Coreen spends a lot of time with the Brides on things that don't necessarily pertain to our end(s) of the business, but we look at the whole picture and try to do what we can to help our clients, no matter what.

Last weeks reception we had a bride worrying about who would light all the candles on the tables, put out the snacks, mints, napkins, etc. (she was afraid that someone would have to leave the ceremony early or miss it completely) and we took care of it for her....because we believe in Customer Service. Not many in our area would do that, as they take the "that's not my job attitude." It's our client's event and we'll do whatever it takes (within our abilities).

I do think that it helps with our business that my wife can "relate" more to the brides than any male can.

Just my 2 cents worth.