Can't say I ever had this happen

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Also, deposits are refundable...reservation fees are not!
This is bogus. It's a gimmicky line from some "DJ seminar" and has no legal impart.

A "non-refundable deposit" in non-refundable just as a "non-refundable reservation fee," is also non-refundable.
If someone is dumb enough to use any word in a contract without qualification or definition - then the document is ambiguous on that point.
Ambiguity is the condition that allows a court to step in and resolve a dispute irrespective of your language.

Deposits, retainers, reservation fees, are not inherently "non-refundable." It is the enumerated actions and causes and the specific remedy of non-refundable proceeds that makes that legal determination.
 
This is bogus. It's a gimmicky line from some "DJ seminar" and has no legal impart.

A "non-refundable deposit" in non-refundable just as a "non-refundable reservation fee," is also non-refundable.
If someone is dumb enough to use any word in a contract without qualification or definition - then the document is ambiguous on that point.
Ambiguity is the condition that allows a court to step in and resolve a dispute irrespective of your language.

Deposits, retainers, reservation fees, are not inherently "non-refundable." It is the enumerated actions and causes and the specific remedy of non-refundable proceeds that makes that legal determination.
Wise guy what does your contract say?
 
I also said to them, since we are less than a week from your event that if there is ANY song that you absolutely need...you need to provide me with the CD...to which they 'agreed'!

I had probably 2/3rds of the songs on their list...and the gig went off without a hitch!

Until six months later when I received a subpoena from small claims court that I was being sued for not having one song on a list of over 200 songs listed on a restaurant napkin!

You kind of set your self up for this by not having a written policy in the contract regarding content discretion. Obviously this bride was hell bent on getting post wedding discounts by exploiting her vendors anywhere she could. It's unlikely you were the only one on her hit list. She may have even used the case to fulfill a homework "case" assignment that was supposed to be fictitious.

Here's the thing: If we allow a consumer to represent the transaction in any way to a list of things to be performed - then our contract becomes one of adhesion benefiting the consumer's discretion rather than our own.

As for the judge's point of view: she gave you a song list in writing, and while you verbally told her she needed to provide you with any songs on that list you didn't have - you've haven't indicated any followup request for songs or written notice of the tracks you couldn't provide. In the judges mind - that missing step is cause for a consumer's reasonable assumption that you had resolved the music issues on your own. Had you presented a copy of communication conveying the missing tracks, plus the need for follow thru and/or consequences you might have easily prevailed.

I generally went out of my way to make sure I had EVERY track on someone's list - even if they had said they would bring their own CD or file. But my contract also has a content provision the reserves the right to refuse play of content that I deem may be offensive, inappropriate, or otherwise content indeterminable.
 
I met with the bride & groom and went over everything...and they gave me a list of songs written on a restaurant napkin (where we met to go over the details)...and I asked them if there were any songs on this list that were important to their event...and they both said 'NO'.

And I also said to them, since we are less than a week from your event that if there is ANY song that you absolutely need...you need to provide me with the CD...to which they 'agreed'!

I had probably 2/3rds of the songs on their list...and the gig went off without a hitch!

Until six months later when I received a subpoena from small claims court that I was being sued for not having one song on a list of over 200 songs listed on a restaurant napkin!

You kind of set your self up for this by not having a written policy in the contract regarding content discretion. Obviously this bride was hell bent on getting post wedding discounts by exploiting her vendors anywhere she could. It's unlikely you were the only one on her hit list. She may have even used the case to fulfill a homework "case" assignment that was supposed to be fictitious.

Here's the thing: If we allow a consumer to represent the transaction in any way to a list of things to be performed - then our contract becomes one of adhesion benefiting the consumer's discretion rather than our own.

As for the judge's point of view: she gave you a song list in writing, and while you verbally told her she needed to provide you with any songs on that list you didn't have - you haven't indicated any followup request for songs or written notice of the tracks you couldn't provide.

In the judges view - that missing step is cause for a consumer's reasonable assumption that you had resolved the music issues on your own. Had you presented a copy of urgent communication conveying otherwise, with a list of tracks tracks to be provided by the client, you might have easily prevailed.

I generally went out of my way to make sure I had EVERY track on someone's list - even if they had said they would bring their own CD or file. But my contract also has a content provision that reserves the right to refuse play of content deemed to be offensive, inappropriate, or otherwise content indeterminable. It further reserves the right of refusal and final content decisions to the DJ.

While this bride seems to have been a straight-up opportunist, there are all kinds of due diligence issues we have to stay aware of - for example: a customer supplied first dance song that unexpectedly turns out to be highly explicit, blank, corrupted, or the wrong track altogether?. Who's responsible for pre-screening and verifying client provided content?
 
Not really...but OK.

I think you missed my point altogether.

And this happened way back in the stone age of DJ'ing...the 1980's, probably long before you got into the DJ thing.
 

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