If your telephone company uses your customer information for other marketing, it must obtain your approval to do so. The company may request your approval orally, in writing, or electronically. The request must contain specific disclosures about how your telephone company will use your customer information. The company can request your approval using one of two methods:
1) “Opt-Out” – Your telephone company sends you a notice saying it will consider you to have given your approval to use your customer information for marketing unless you tell it not to do so (usually within 30 days.)
2) “Opt-In” – Your telephone company sends you a notice asking that you expressly give it permission to use your customer information for marketing.
Your telephone company must obtain your “opt-out” or “opt-in” approval before it can share your customer information within the company to sell you services you don’t already purchase, i.e., to sell you wireless service if you only subscribe to local and long distance service. If your telephone company obtains your “opt-out” or “opt-in” approval, it may also disclose your customer information, for the purpose of marketing communications-related services, to its agents, affiliates, joint venture partners and independent contractors that provide communications-related services. To disclose your customer information to agents, affiliates, joint venture partners, or independent contractors that do not provide communications-related services, or to any other third parties, your telephone company must obtain your “opt-in” approval. If your telephone company discloses your customer information to joint venture partners or independent contractors, it must enter into agreements with them to keep your customer information confidential.