Hate Calling Tech Support

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Brian Martin

New DJ
Dec 7, 2006
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Everywhere
So I called tech support about my external hard drive. As with my cell phone and everything else, I get some dude in India who can hardly speak English.

After numerous request to have him repeat his answers, I lost my patience. I asked him if had anyone there that speaks English because I don't understand anything he is saying.
He said oh ok I can help you and spoke very slowly. I could then understand most of what he was saying.
It's always frustrating making these calls. I dread it. I can't figure out why these tech support people are located in India. They must work cheaply.

My questions and reason for calling. First I asked him why I couldn't do the safely remove thing so I could disconnect the hard drive. He said something must be running in the background. I checked and nothing was running. He said the only way was to shut your computer off first. Great, I have to shut my pc off everytime I want to disconnect my hard drive.
The other thing I asked him was why the power button didn't work. It doesn't turn on or off when you touch it.
Get this. He said sometimes they work and sometimes they don't. Your better off just not even using it. Unreal. At least he was honest.
 
Well, he was kinda right about one thing... kinda. Something in the operating system (OS) was accessing something like a hidden file or process on your external hard drive. (I assume it's not in your computer right?) Yep, sucks, but it's M$.

The power button probably needs to be held in for 4+ seconds. "We want to protect you from yourself.... If you hit that thang, you better mean it, because you can hork up your system if you don't mean it!"
 
The Power Button
Customer: "My computer won't work. You guys must have broken it when you installed the modem."
Tech Support: "What happens when you turn it on?"
Customer: "It won't turn on anymore!!!!!"
Tech Support: "So you don't see any lights or hear any noise?"
Customer: "I'm telling you it WON'T TURN ON."
Tech Support: "Is it plugged in?
Customer: "OF COURSE it's plugged in, you MORON!"
Tech Support: "When you push the power button it--"
Customer: "Power button? This computer doesn't have a power button."
Tech Support: "Sir, all computers have power buttons. Look at the front of the case, find the word 'power,' and push the button."
Customer: "YOU FIXED IT!! Thanks!!!!"
Click to expand...

Just thought I'd share....
 
Request Line Productions said:
No offense, but that was hardly worth a tech call.

You do not have to use that safely remove feature. As long as the drive is inactive, just unplug it.
Click to expand...


Some people are just not as good with computers as others. Myself included.

I would be insulted if I were him. He didn't understand and he called tech support. What is wrong with that?

Have you never needed to call anyone to help fix any type of problem with anything? If you have, do you think someone else might have known how to do it without calling?

Instead of saying "No offense" next time offer to help if someone needs it.
 
Karl Langford said:
Some people are just not as good with computers as others. Myself included.

I would be insulted if I were him. He didn't understand and he called tech support. What is wrong with that?

Have you never needed to call anyone to help fix any type of problem with anything? If you have, do you think someone else might have known how to do it without calling?

Instead of saying "No offense" next time offer to help if someone needs it.
Click to expand...

No offense, but that was hardly worth a paragraph. :sqlaugh:

Thanks for the advice Karl.

Oh, my support door is always open if you should feel the need to call tech.
 
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