Following up after the gig is over

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Rami

Mac Daddy DJ
Jan 7, 2025
75
111
46
curious to know, once the gig is done and over with, do you reach out to the clients at all? be it a thank you note? a small gift? a follow up email? do you reach out maybe a few months down the road?
what's your follow up strategy, if there's one?
 
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curious to know, once the gig is done and over with, do you reach out to the clients at all? be it a thank you note? a small gift? a follow up email? do you reach out maybe a few months down the road?
what's your follow up strategy, if there's one?
i think you should... but i dont lol.

Your business should have some form of follow up/feedback capture. It's important for the growth of the business in terms of reviews, as well as creating a good relationship with past clients. Some do incentivize the reviews by saying for example that at the end of the year, all those that left a review in 2025 will have a chance to win a visa gift card just in time for the holidays. My friend does like an instagram live with a site that you input all the names on a wheel and he picks 3 winners for a $100 $50 and $25 gift card in the beginning of december. A $175 expense that yields rapid review growth. Even wedding wire incentivizes couples to review on their site.

Now why don't I do it. 4 reasons:

1. So if you've noticed on my instagram (dont remember if you follow me), you'll notice on weekdays I post screenshots of text messages from couples praising the job I did and their reaction to everything once the dust has settled. Those are raw reactions, not some google review. Now also take into account that almost every couple of mine follows me on instagram after they book. For 12-24 months their programmed to seeing this from me... they know that whatever they text me, I'm likely going to post... and they want me to post about their wedding and how much fun it was. Subconsciously brides feel awkward or as if they arent good enough if their vendors aren't posting about their event. In addition, I do post actual google/zola/weddingwire reviews in a more formal format and couples know I share them too. My instagram following has kinda trained future brides to know what to do. Sad how social media makes us behave certain ways for the views and attention... but it's true.

2. SOCIAL MEDIA AGAIN! Every event I do I'm posting videos, photos, stories, collaborated content with other vendors, etc. They're commenting, I'm replying, I'm liking their posts from their wedding, and reposting if able. The interaction doesn't stop when the night is done. I'm commenting and liking their honeymoon content, congratulating them on their pregnancy announcement, and their doing the same to me often.

3. My business is mostly word of mouth... I don't need the reviews to the same extent as a bride that's researching via google or online that needs validation by which dj has more reviews. As long as I have consistent high ratings and not a major gap in between them, then I'm solid. By being word of mouth I've kind of already proven myself to get on someones radar, whether it's because they've seen what I can do, or have been spoken highly of by a trusted person in their network.

4. I am so word of mouth, that the majority of my couples I tend to see at some point in the future, so I don't look at them as a singular transaction but as a relationship. I don't really wanna send a generic email that wishes them well in life as if our relationship has now come to an end. And as mentioned in number 2... with us following each other, the interactions are more genuine... they see how my kids are growing or what I'm up to... I'm seeing their business ventures and talking to them about the success of their new restaurant or the doctorate they received, or the move to a new home.

So yes... there needs to be some sort of follow up... I gave a generic example how to do it that I know a friend of mine and others do (he has like 300 google reviews in just a few years... I have like 24 lol)... but i also shared how relationships and reviews can be formed differently.
 
Your business should have some form of follow up/feedback capture. It's important for the growth of the business in terms of reviews, as well as creating a good relationship with past clients. Some do incentivize the reviews by saying for example that at the end of the year, all those that left a review in 2025 will have a chance to win a visa gift card just in time for the holidays. My friend does like an instagram live with a site that you input all the names on a wheel and he picks 3 winners for a $100 $50 and $25 gift card in the beginning of december. A $175 expense that yields rapid review growth. Even wedding wire incentivizes couples to review on their site.
it should that's for sure, just trying to examin strategies and ideas... the visa gift card sounds like another idea i might consider. I was thinking maybe a thank you card, maybe a small gift of something, regardless if they leave a review or not...anniversay cards maybe?!
1. So if you've noticed on my instagram (dont remember if you follow me), you'll notice on weekdays I post screenshots of text messages from couples praising the job I did and their reaction to everything once the dust has settled. Those are raw reactions, not some google review. Now also take into account that almost every couple of mine follows me on instagram after they book. For 12-24 months their programmed to seeing this from me... they know that whatever they text me, I'm likely going to post... and they want me to post about their wedding and how much fun it was. Subconsciously brides feel awkward or as if they arent good enough if their vendors aren't posting about their event. In addition, I do post actual google/zola/weddingwire reviews in a more formal format and couples know I share them too. My instagram following has kinda trained future brides to know what to do. Sad how social media makes us behave certain ways for the views and attention... but it's true.

i do follow you and i do see those posts... some of those reviews are raving about their event.. awesome work!
4. I am so word of mouth, that the majority of my couples I tend to see at some point in the future, so I don't look at them as a singular transaction but as a relationship. I don't really wanna send a generic email that wishes them well in life as if our relationship has now come to an end. And as mentioned in number 2... with us following each other, the interactions are more genuine... they see how my kids are growing or what I'm up to... I'm seeing their business ventures and talking to them about the success of their new restaurant or the doctorate they received, or the move to a new home.
and there you answered a question i always kept asking when i saw your posts in instagram, "why does he post his personal life on his business page?!" well, it's clear now... genuine relationships with clients, not just a transaction. smart
So yes... there needs to be some sort of follow up... I gave a generic example how to do it that I know a friend of mine and others do (he has like 300 google reviews in just a few years... I have like 24 lol)... but i also shared how relationships and reviews can be formed differently.
another question i asked myself when i googled your page... "he has only 24 reviews and yet he does so much volume compared to some of the DJs i know with a 100 or 150 reviews" ... quality over quantity...kudos to you
 
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it should that's for sure, just trying to examin strategies and ideas... the visa gift card sounds like another idea i might consider. I was thinking maybe a thank you card, maybe a small gift of something, regardless if they leave a review or not...anniversay cards maybe?!


i do follow you and i do see those posts... some of those reviews are raving about their event.. awesome work!

and there you answered a question i always kept asking when i saw your posts in instagram, "why does he post his personal life on his business page?!" well, it's clear now... genuine relationships with clients, not just a transaction. smart

another question i asked myself when i googled your page... "he has only 24 reviews and yet he does so much volume compared to some of the DJs i know with a 100 or 150 reviews" ... quality over quantity...kudos to you
Nothing wrong with all these little niceties such as gifts or thank you cards. At same time do you have their address? Many move between booking and their event. So you’ll likely have to do some outreach before then anyways, hence that first contact after an event can be for getting their current address and ask for a review. It would then be weird to ask for their address and wait a year to send something. You could do a thank you card… but you could’ve done that in the email and you likely kinda did when you reached out for the review. Again there’s nothing wrong with the niceties… the only thing is once you get to 50+ weddings a year it is hard to keep track of everyone’s date, writing the car (make it personal too) and get to post office. But as you’re growing, yes definitely a nice touch.

I used to be all business online, but felt that was too repetitive, so I break it up with 10-15% personal. It’s definitely noticed by clients and my network both personal and business.

24 reviews on google… 37 on wedding wire, 14 on Zola, and probably 100+ on Facebook. Most are not duplicates, so wherever they find me it’s a healthy mix. If I reached out and told them where to write a review it would likely be more towards google.
 
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I am sick of review requests. Nearly every time you order something online or call a large company for service, they send you a review. I am inundated with these requests. I also know how many companies use and abuse the results. I avoid them 99% of the time. Review requests have become a newer form of spam.

I do agree with Taso that there is value in establishing relationships. Surveys won't do that. However, sending a personalized note to the clients after the event may help a relationship. The note should be complimentary such as how much you enjoyed working with them or how fun their friends and family are, etc. This may get you a reply with similar compliments directed at you but that shouldn't be the goal of your note.
 
Maybe I am getting older, and just at the point that all I want to do is have everything stream lined and as easy as possible, but I don't do anything of substance after the event is over any more. I largely move on in 2025 once I have loaded up and driven home after the event is over.

For the last probably 8 years prior my follow up was essentially sending my clients an email with their dancing recap video link that I made and ask them to share with family/friends etc. They would email back saying how they had an awesome time and thanks for the video, and are still receiving compliments from their guests. This year I'm hardly making any videos any more so I stopped doing that.

Many years ago I did send review links and ask for them to review me. I stopped doing that around 2017/2018. I realized that if they really want to leave me a review, they will do so on their own accord. More than half the ones I sent a review link to the last couple years I was doing it wasn't even leaving reviews so I stopped bothering.
 
Maybe I am getting older, and just at the point that all I want to do is have everything stream lined and as easy as possible, but I don't do anything of substance after the event is over any more. I largely move on in 2025 once I have loaded up and driven home after the event is over.
Maybe you have accomplished every thing you've wanted to as a DJ. In other words, you are no longer motivated to do more with the biz. Early in your career you may be motivated to master certain skills, achieve certain recognitions, earn a certain level of money, etc. What is next after you have satisfied all that? Maybe other priorities took on greater value in your life such as spending weekends with loved ones. The motivation to DJ can easily wane in such a scenario.
 
Nothing wrong with all these little niceties such as gifts or thank you cards. At same time do you have their address? Many move between booking and their event. So you’ll likely have to do some outreach before then anyways, hence that first contact after an event can be for getting their current address and ask for a review. It would then be weird to ask for their address and wait a year to send something. You could do a thank you card… but you could’ve done that in the email and you likely kinda did when you reached out for the review. Again there’s nothing wrong with the niceties… the only thing is once you get to 50+ weddings a year it is hard to keep track of everyone’s date, writing the car (make it personal too) and get to post office. But as you’re growing, yes definitely a nice touch.

I used to be all business online, but felt that was too repetitive, so I break it up with 10-15% personal. It’s definitely noticed by clients and my network both personal and business.

24 reviews on google… 37 on wedding wire, 14 on Zola, and probably 100+ on Facebook. Most are not duplicates, so wherever they find me it’s a healthy mix. If I reached out and told them where to write a review it would likely be more towards google.
You can use your smartphone and put a reminder in there.
 
You can use your smartphone and put a reminder in there.
Yes but after a few years you’re gonna have to be doing multiple things a day for certain people. September I have like 8 weddings a month. In 3-4 years that’s over 30 cards I’m writing. It becomes tedious when there are other better and more personal ways to connect. Genuinely speaking, thank you cards are like business cards. No one cares
 
Yes but after a few years you’re gonna have to be doing multiple things a day for certain people. September I have like 8 weddings a month. In 3-4 years that’s over 30 cards I’m writing. It becomes tedious when there are other better and more personal ways to connect. Genuinely speaking, thank you cards are like business cards. No one cares
Correction no one under the age of 60 cares
 
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Correction no one under the age of 60 cares
It is interesting my sister-in-law is 47 and has my nieces (10 and 14) hand-write thank you cards for all gifts. My wife (over 60) loves receiving these cards. In fact, she thinks that people that send personal cards are the best and always gets on my case because I don't do that. I will be verbally appreciative but my handwriting is so bad that I feel even if I wrote a card, no one could read it.
 
Yes but after a few years you’re gonna have to be doing multiple things a day for certain people. September I have like 8 weddings a month. In 3-4 years that’s over 30 cards I’m writing. It becomes tedious when there are other better and more personal ways to connect. Genuinely speaking, thank you cards are like business cards. No one cares
Those who don't care about business cards are the Mallenials. I still have plenty in a bag in my room. Only time I leave without some is because I forgot to put some in my back pocket.
 
I keep it simple.
Since I usually have their phone number, I will send them a text the next day.
Just a simple, "Thanks for a great night. You guys really made me happy Good luck, etc."

If I really liked working with them, I will friend them on Facebook.
Great way to keep in touch...
which makes it very easy for their friends and family to find you for possible future gigs.

Here's a post from a bride I worked with 15 years ago.
She was posting about the anniversary of their first date.
Still FB friends, watching their kids grow up.

Screenshot 2025-07-20 223022.png
 
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If I really liked working with them, I will friend them on Facebook.
....

Here's a post from a bride I worked with 15 years ago.
...
Still FB friends, watching their kids grow up.

This right here is gold.

Love your clients, and they will love you back. I too have historic clients that I now consider friends. I was invited to a 40th birthday of a past groom - as a guest. At the party, I socialised with his sister (did her wedding) and his sister in law (did her wedding too). His brother was absent (did his wedding as well).


But Facebook aside, automated and ongoing contact is the best way forward.

For those who know Scott Favor in Arizona, he is a great user of an old, stand-alone program that automatically sends basic emails. He emails EVERYONE. He sends anniversary messages, he sends reminders (usually to grooms) before their anniversary, he sends industry skites or wins to venues, photographers, officiants, etc as a way of basic networking. He even emails the ones that got away - if a bride DIDN'T book him, he sends a "all the best with your wedding this weekend" type of message the week of the booking, in a nice, non-aggressive way.

A bit of work to set up, but the potential is amazing. Follow up days after an event and getting a glowing review is nice, but it sorta stops there.

Why not be top of mind a year from now?

What about putting your name back into a venue's mind 3 years on, sending a topical note to a corporate customer on a somehow randomly related subject out of the blue long after the "glowing review"?

And the ones that never booked, the photographer you worked with just once, the couples that used that certain song that is suddenly in the spotlight again.

So many ways and reasons to reach out to both past clients, never were clients, and industry insiders. Takes some setting up but then it's automated for most of the work.

Easy right? :)
 
This right here is gold.

Love your clients, and they will love you back. I too have historic clients that I now consider friends. I was invited to a 40th birthday of a past groom - as a guest. At the party, I socialised with his sister (did her wedding) and his sister in law (did her wedding too). His brother was absent (did his wedding as well).


But Facebook aside, automated and ongoing contact is the best way forward.

For those who know Scott Favor in Arizona, he is a great user of an old, stand-alone program that automatically sends basic emails. He emails EVERYONE. He sends anniversary messages, he sends reminders (usually to grooms) before their anniversary, he sends industry skites or wins to venues, photographers, officiants, etc as a way of basic networking. He even emails the ones that got away - if a bride DIDN'T book him, he sends a "all the best with your wedding this weekend" type of message the week of the booking, in a nice, non-aggressive way.

A bit of work to set up, but the potential is amazing. Follow up days after an event and getting a glowing review is nice, but it sorta stops there.

Why not be top of mind a year from now?

What about putting your name back into a venue's mind 3 years on, sending a topical note to a corporate customer on a somehow randomly related subject out of the blue long after the "glowing review"?

And the ones that never booked, the photographer you worked with just once, the couples that used that certain song that is suddenly in the spotlight again.

So many ways and reasons to reach out to both past clients, never were clients, and industry insiders. Takes some setting up but then it's automated for most of the work.

Easy right? :)
I get told all the time that Facebook is for led people, many of my younger friends don’t even have an account
 
I get told all the time that Facebook is for led people, many of my younger friends don’t even have an account
Couples of this generation don't make real, permanent connections with anyone new... especially some guy they only new for one day.
Most of the lasting friendships I've made were clients from decades ago. You know, when you couldn't find your own music or make your own Spotify playlist.
 
I get told all the time that Facebook is for led people, many of my younger friends don’t even have an account
All of my younger family members have accounts made, BUT they literally NEVER use Facebook. I wished my 28 year old niece happy birthday in 2024 along with a few other people, and she never even responded. She hasn't posted on there since 2023. She uses Instagram A LOT. My nephew is on there, but barely checks it, and he doesn't communicate with anybody on FB.

My son used FB but I believe that is because his parents are on there a good bit, and he belongs to RC Groups on there. If it wasn't for his hobby having a draw on FB he likely would barely use it. He watches a lot of Instagram REELS.

I do believe engaged couples are not using Facebook any more, or hardly at all.
 
Yes but after a few years you’re gonna have to be doing multiple things a day for certain people. September I have like 8 weddings a month. In 3-4 years that’s over 30 cards I’m writing. It becomes tedious when there are other better and more personal ways to connect. Genuinely speaking, thank you cards are like business cards. No one cares

I rarely do cards anymore but when I did it would be a Thank you the week following and maybe a Christmas card. If i was sure they were still together maybe the first anniversary IF they were a memorable couple. After that I likely have them on Facebook and use that
 
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