ERG Customer Service Issues

[djlee]

Heres the situation.

I have an ERG Nu Music Traxx subscription that I signed up for last august. Over the course of the past few months, several cds never showed up at my door. Each time I contact ERG over the phone, I can't even speak to anyone. I leave messages, and they never call back. I leave more messages, still nothing. I finally reached someone over e-mail, and they gave me the runaround about how I should spend more money on shipping (mind you it's already several dollars per disk) so that "erg can make a claim on the disk if it is lost." Otherwise, they charge me a ridiculous $17 per disk to reship.

I'm not stupid. These disks aren't getting lost in the mail. ERG simply isn't sending them. Why should I have to pay more because of this? Plus, they are treating me like a total idiot/jerk/(other profane insult).

WWYD?

 

[Brian Martin]

With that kind of customer service, I'd drop them and go with another such as Promo Only.

 

[Travis B]

I'd tell them straight up, either I want some answers or I am dropping my subscripting with ya'll.

(Works with Verizon/Sprint btw if your not in contract)

 

[Arnoldo]

Switch to Prime Cuts.

 

[jtnichol]

Drop subscription AND
talk to the BBB

 

[DougF]

Drop 'em and switch to Prime Cuts!

 

[WedPro Search]

Give Christine a call directly, she is the Sales rep for the United States. She will help you.

Her direct number is 847-321-8680.

 

[djlee]

Thanks for the tips! At this point, I think that is definitely the route I'm going to take. Unfortunately, I have to finish my subscription through august, since I paid for a year in advance.

 

[jtnichol]

Thanks for the tips! At this point, I think that is definitely the route I'm going to take. Unfortunately, I have to finish my subscription through august, since I paid for a year in advance.

Doesn't hurt to ask for a refund!

By the way, I actually think I lost one of my Promo Only on my own and reported it as "not arrived in mail"....they gave me another copy no problem, didn't even charge for shipping...

I did that only one time.
I've since lost and paid for them...

Just being honest to show you the level of support Promo Only gives....

 

[HiDefDJ]

I've never had a problem with ERG's customer service. I've been using them for about 3 years and actually just renewed my subscription to Nu Music Traxx too. In that time I have NEVER had a disc not get to me.

It sounds like your disc is getting stolen in the mailstream or something. The first thing you should do is place a publication watch at your local post office.

 

[Travis B]

Listen to the mail man!

 

[HiDefDJ]

Listen to the mail man!

It's strange that some discs would arrive and others wouldn't. I'm sure ERG just packs up the cd's and then runs them through some kind of postage machine to apply the postage to each disc in large quantities. I think it's very unlikely that ERG is at fault, especially since you get some discs and not others.

 

[djlee]

I'm happy to report that ERG has resolved the issue. They shipped the missing cd to me for free after I made a stink that I would cancel my subscription (he he). However, it does confirm that they do actually care about their customers. I'll be back for another next year.

 

[Don Niles]

I have had Prime Cuts that did'nt show up in my almost Three Years with them...One call to Rob and another one was in the mail almost immediately..Now that is Customer Service..For that matter I don't recall any Customer Service Issues with RPM in my years with them...Can't comment on any of the others..Never Used them.