Positive Feedback for Chauvet

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Kirby Ball

Guest
I recently contacted Chauvet through their website as I needed to replace a broken plug receptacle for the power cord for my out of warranty 4-Bar. I/we received a phone call the very next day and asked us to call back with more information, which I did.

A very pleasant and helpful young man named Scott checked inventory and was able to find what I needed. Even though this was a very small order, he took care of my request in a very polite and business-like manner. I also made sure that I went to their Facebook page and left my positive comments.

Props to Scott and Chauvet for a case of Outstanding Customer Service. Bravo... :tribiggrin:
 
I took delivery yesterday of a Chauvet 4-Bar. The Case came with a broken zipper and the AC cord malfunctions. Luckily the dealer is located about a mile and a half from my house. I am going over there in about an hour or so to exchange it. Fortunately I had decided to test it out thoroughly.
 
ahoustondj said:
I took delivery yesterday of a Chauvet 4-Bar. The Case came with a broken zipper and the AC cord malfunctions. Luckily the dealer is located about a mile and a half from my house. I am going over there in about an hour or so to exchange it. Fortunately I had decided to test it out thoroughly.
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That sucks. I remember we had a bit of an ordeal when we had sent our 4Bar Tri in for repairs, but Chauvet made it right and replaced the entire unit.
 
DJ J Mac said:
That sucks. I remember we had a bit of an ordeal when we had sent our 4Bar Tri in for repairs, but Chauvet made it right and replaced the entire unit.
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The unit itself seems to be working fine. I switched the bad cord with one I have here as spare and it works fine. I have yet to test the footswitch.
 
Update. I went to the store and got a new Case and AC cord.
 
My 4 play case fell apart almost immediately. I emailed chauvet a couple of times with no response. I emailed Ben who told me he's heard of this problem and so far chauvet has not been overly concerned with addressing it.

Oh well. Love the light, just wish the case was better.

Dave Hoyt
 
I had a lot of bad luck with the early Chauvet products but they have come a LONG way with their more current lines. Just yesterday i did a Huge homecoming and used 4 of their Intimidator Spot 250 moving heads, 2 of their brand new GVC lasers, 10 of their Slim Par 56's, and a Chauvet Hazer, and then i did have some American DJ effects on top of all that but it was also all controlled through Chauvet Show Xpress DMX software. I'm practically a billboard for Chauvet and Electro Voice. Oh and of course i should add that all of my Chauvet gear has been purchased through NLFX and i highly recommend them. When i first received the intimidator spots one of them had a slight problem, Ben at NLFX put me in touch with his guy at Chauvet and immediately they shipped me a new light with 2 day shipping at no additional cost. I am beyond happy with the customer service i received from both Chauvet AND NLFX. This video shows some of the Chauvet lights getting put to work yesterday if you're interested :)


[video=youtube;4ggIjNlRXAY]http://www.youtube.com/watch?v=4ggIjNlRXAY[/video]
 
Papa Deuce said:
I have never had great luck with my Chauvet gear. I always need glue, and duct tape, LOL.... and if I could only learn to weld.
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Weld ... or solder?

Either way, I LOVE my Chauvet gear. ADJ - I've almost always needed something to get their $h..stuff working. Martin - dang near perfect! *knock on wood*

The only ADJ items I haven't needed to work on are the full enclosure's - Revo and the like. I have had a bad chauvet item too - but that ONE item was a cheap light.
 
my 4 bar case lost the zipper pull within a few weeks but otherwise its an awesome case and the light has been fun using in creative ways. I will buy future stuff from Chauvet especially with the trust I have for the NLFX Gang.
 
Both cases for my 4-bars are still in great shape and they've been to almost every gig since I got them in May of 2009! I still think they (4-Bars) have been one of my best purchases. :)
 
Glad to hear Kirby...

I've had a Chauvet Mini-Moon for about 8 years and haven't changed a bulb in it yet. I also have several Chauvet Mushrooms (4 of which came crashing down one night) that have given me great service. Aside from changing bulbs I have had no problems with them. I've had good luck with ADJ lights also. Wish I ould say the same for Microh as you can see in this thread

Unfortunatly my local dealer doesn't sell Chauvet anymore
 
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