My first DOA hard drive...

[SoftJock Rick]

I seem to be on a roll this month... :sqerr:

Had one crap out in my NAS, so ordered 2 x 1TB Hitachi's from NewEgg. Both work great. One went into the NAS to replace the failure, and the other is the new Man Cave Media drive.

So I ordered yet another to use as the media backup drive. Got all my stuff loaded onto the master -- movies, TV Series videos, all my WAV files. Open the backup today, and plug it in to start the copy...

Clickety, click, beep -- clickety, click, beep...


Tried it in two known good docking stations -- same thing. So now I have to send it back for a replacement, and I have to pay the shipping...???

That doesn't seem right! They sent me a defective drive -- shouldn't they pay for it to be shipped back...? :sqconfused:

 

[Dan The Man]

I've never had to return anything to NewEgg but would raise a stink about paying for return shipping. FWIW Amazon sends you a link to a UPS shipping label.

 

[SoftJock Rick]

I've never had to return anything to NewEgg but would raise a stink about paying for return shipping. FWIW Amazon sends you a link to a UPS shipping label.

Yeah, they gave me a link too -- it cost me $10.79... :sqerr:

 

[DJ SVO]

Ridiculous.

 

[mike james]

Ridiculous.

+1 They should pick up the shipping.

 

[SoftJock Rick]

I just got to thunking...


Maybe Canute got a new voodoo doll... :sqerr: yorofl:

 

[DJ SVO]

Rick,
Like I said it's ridiculous. I've had some items come in that were DOA (Electronic ignition box, nitrous injection computer, etc.) for which I paid overnight shipping. I called the company (Summit Racing) and they simply shipped the replacements overnight and I just handed over the DOA items to the Fedex guy with the label that was emailed to me to print out. I've done business with Summit since 1990 and the same policy still applies. Another company that also works that way is Auto Meter.