Question for Ben or anyone

[DJCC]

Ben, can you get replacement parts for gator cases? I have two of the GX-20 cable caddies and the tow handles are broke.

 

[DJ Freddy]

Try this http://www.reliablehardware.com/

 

[prodjay]

I would email gator and ask them. I had some broke hinges and they sent me new ones at no cost.

 

[DJCC]

I would email gator and ask them. I had some broke hinges and they sent me new ones at no cost.

I sent them an e-mail this morning and recieved a reply about 20 min ago. They are sending out two of them tomorrow. :tribiggrin:

Thats the way to do business.

 

[PeteT]

SKB & Ultimate are the same way. Amazing customer service... Wish GE was like that... Bought a portable dishwasher for $100 on craig's list... So far it's cost me $50 on different parts to replace the busted faucet adapter since every time I call, they give me a different part number!

 

[DJCC]

Over the last 15 years I have probably purchased/used about 100 different Gator cases and this is the first and only problem that I have ever had that was not caused by misuse.

 

[NLFX Pro]

Gator's support beat me even reading this post. Kudos to them. LOL.

Ben

 

[DJCC]

Just as a follow up I had communication with a rep named Brian @ Gator last Tuesday. He said that he would get me two replacements ASAP. They came in the mail yesterday.


That is great customer service!