Paypal Woes

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1cdj

New DJ
Mar 13, 2008
2,883
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Does anyone process credit cards through Pay Pal? Has anyone had trouble with paypal?

Out of the blue about 10 days ago they put limitations on our account and wanted to verify us a little more. No sweat we sent them everything they asked for

- Articles of Incorporation
- Copy of Business license
- copy of my drivers license
- copy of our EIN form from the government
- copy of my SS Card etc.

They they said ok they'd review and we could be back to normal in 24-48 hours

Then in 24-48 hours we got another email asking for supplier information, did they mean vendors we do business with? We sent them some info on the companies that have open accounts for us. Nope they wanted our supplier information as if we sold tangible goods.

I wrote a letter explaining we were the supplier as we are a DJ Company

then they wrote us again saying they couldnt verify us because we failed to give them our suppliers and also had 2 addresses showing up in searches... well friends we have 2 addresses:

we have a UPS Store address where i initially started out the business as a single op and then we did our original LLC to that address 5 years ago. Then we have the office/warehouse address, which is the address all of our bank accounts and company credit cards go to.

all the while we keep getting deposits through DI

so with $2200 in paypal that cant be moved i refunded everyone and switched to google checkout which did all of our verification up front.


Anyone have similar problems with paypal? Anyone using google check out yet?


I know someone will probably suggest getting a real merchant account which i would do but for two problems, 1 i had a horrible identity theft a couple years back im still recovering from and 2. with all these new identity protection laws coming into play i just rather not have a clients credit card information around the office or on our computers.

I dont think we're going to have many bumps, maybe a few but right now for last week and this week we sent google checkout invoices for final payments for customers who initially paid by credit card and the message in the invoice indicates to have a check ready at the performance if the client is not going to pay the invoice before hand.

Our contract stipulates that the balance is due day of performance.. which i know is an entirely different debate.

feedback is much appreciated even if most of this post is just a rant

kyle
 
I have read way too many horror stories about Paypal to ever be comfortable using them. There is NO VENDOR protection, in spite or what they say. You have no legal means of recourse with them. So until it becomes a necessity for me, I will stick with check, cash or money order.
 
If I ever get to that point, I have been looking at the wedgie merchant account plan. It doesn't look too bad from what I can tell.
(Oops, can I refer to them as wedgie here???)
 
I had a few glitches back in the early days, 6-7 years ago, but nothing since then.

With PP, your address is the most important thing, and possibly because of using multiple addresses, you got flagged...

I have many accounts with them.


They do have seller protection, but you have to ship tangible goods, and be able to track them, in order to be protected by it.
 
Kyle, I started accepting payments thru PayPal a few months ago and have not had any issues with them (yet). The only problem I have is the transaction fee they charge and the length of time it takes to confirm the funds and transfer from the clients account to my account.

Other than that, no issues. Of course though, I've only been using them for a few months like I said above.
 
I have always been told NOT to respond to emails about paypal, that was told to us BY paypal, they said any contact would be through the email support system on their site, I hope thats how you were contacted. But otherwise, we accept credit cards ourselves, we have our own machine and is very easy to do, and the cost isnt bad either, I dont understand why someone would use paypal and put themselves at risk with paypal, they are as unsecure as it can be when it comes to your protection, and try and speak with someone on the phone, OMG its a nightmare
 
I have a business account with paypal and as of yet to have any problems with it.... the fees for accepting transactions are high I think... $499 cost me 14.77...

I don't do probably nearly as many transactions as you might... and maybe that's what raised the red flag for them that you may be a distributer of products but, why that would matter to them I have no idea. Are you sure the inquiry can from paypal and not a spoof company trying to gain your personal information?
 
yeah im sure as I logged in first and the account had limitations. Basically you do what they tell you to do via the website or fax and they respond with an email with your name in it.

thanks for all the feedback
 
See what happens when I open my mouth... :sqerr:


Go to use my PP debit card, and it gets declined. Call PP, and the card has been canceled -- requested by MC. In this case, they did the proper thing, as it seems somebody got hold of the card number, reported it stolen to MC, and asked for a new one. They apparently failed to have the proper info, to get MY new card shipped to them.

PITA, as it will take a couple weeks for a new card, but at least somebody else won't be getting it. :)

Lots of commies in this world :sqerr: :sqeek:


Now the hard work comes in -- finding out who tried to do it, so I don't run into the same problem in the future with the new one... When I do, it ain't gonna be PP or MC that gets the info -- it will be a certain relative.
 
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