So, I'm sitting at a friends house ...

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watching the Ravens continually bust through the Steeler's line and sack Benny Boy when the cell phone goes off.

It is a rollover from the 800 number and, since I have whisper mode turned on, Freedom Voice tells me who it is. I recognize the name and voice from a prospect that wnated to book us several months ago but never returned the contract or retainer. So, I let the call come through.

Caller: Where are you?
Me: At a friends house watching the Ravens game.
Caller: Well, you're supposed to be DJing my wedding!
Me: No I'm not. You see, I sent you the contract with a note that you needed to return it with the retainer. I didn't hear anything for a week, so I called and e-mailed. I did this three more times and on the last time I told you in the e-mail and voice mail that if I had not received it in a week that i would assume that you did not want our services. I got nothing and made that assumption.
Caller: Oh. Well, can you get over here now?
Me: I am sorry, but I don't go into last minute situations like this totally unprepared. Besides, I'm enjoying the game. Good luck. (Hang up).

They called three more times and I let it roll over to voice mail. I checked messages and the nicest thing I was called was a son of a ....

What would you have done?
 
The same thing you did.

You know the old saying...Poor planning on your part doesn't consititute an emergency on my my part.
 
WWID?

Before I was called a SOB: Tried to assist by referring a competent, possibly better situated vendor or doubled my rate, required CASH upon arrival, and smiled my way through another great party.

After I was called a SOB: Quadrupled my rate and demanded CASH upon arrival. Then I'd have smiled my way through another great party.
 
exactly the same!
you stuck to your guns, they should have been better prepared.
They obviously didn`t know what they were doing, they obviously got your messages or they would have argued that point... so you did your part, don`t sweat it.
Imagine the crap you would have had to deal with from these people if you actually had gone?
 
And Now, Last Night's e-mail exchange:

Mr. Ohlendorf:

I was originally going to wait until I returned from our honeymoon; however, my conscience won't let me. I need to apologize for my actions of Sunday. I was totally rude to you on the phone.

While it was my wishes that you be hired, it was my wife you were communicating with and she decided to go with another service without consulting me. She handled the rest of the communications with the DJ and informed me that all was being taken care of. It seems we need to work on our communications.

It was approximately 45 minutes before the ceremony was supposed to start when I called you. The other DJ showed up 15 minutes later. He was set up very quickly. His attire, equipment, personality, and performance were less than acceptable. He was not prepared, had a limited selection, and did not have our special songs. When I approached him he told me that he was just assigned the event less than an hour before he arrived and did not get a chance to get by the office to pick up the paperwork.

My wife informed me that she decided to go with this service based on price. They were charging us half of what you quoted.

Again, I am sorry for the way I acted on the phone.
- Terry
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Terry:

No apology is necessary.

I have posted the incident on Sunday on several DJ char boards as an example of some of the things that can happen in this crazy DJ business. Names were changed to protect the innocent. Some of my peers have informed me that I was rude and they were right, so I apologize for that.

Don't let this whole thing drive a wedge between you and your wife. I've seen smaller things ruin marriages and, while we do divorce parties, I prefer not to.

You are right that communication is a big part of a marriage. My wife and I have been married for over 12 years now and we make sure we keep each other informed and keep the lines of communication open.

Also, I can understand your wife's point of view. Weddings are an expensive proposition. Honestly, $600 is not that bad for a basic package. As you know, our classic package is only $175 more. Regardless, the service should have been better for the money. I hope that you will be able to recover some of the financial loss from their poor service; unfortunately, though, you will not be able to recover the moments.

If there is anything we can do for you in the future, please let me know.

Many thanks,
Tom Ohlendorf, President
Good Knight Entertainment
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Mr. Ohlendorf:

I just shared your last e-mail with Linda. She told me to tell you how much she appreciates your statements and asks for your forgiveness in the matter. I guess I'll keep her.

You asked if there is anything you can do. The volunteer fire company I am a member of is having an awards banquet on March 3rd. If you are available, I would like to hire you for it. I will call you when Linda and I return and we can set up a meeting.

- Terry
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Terry:

I look forward to it.

Tom
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Wow. Totally surprising.
 
Good luck with the banquet! Give them your stellar performance, they sure do when a house in a blaze or an emergency arises.

Nice job on the follow-up.
 
Never sign without a retainer in hand. If you sign and send and they make changes or hold until the last minute, you open yourself up to potential liability and then it's an argument that can be left open to interpretation. If they don't have a signed agreement, they got nothing.
 
thanks for giving the rest of the story to why I asked in his initial post it wasnt clear. When the client called and said you were supposed to be at my wedding tonite. I would have said no Im not I didnt sign a contract for tonite nor receive a retainer and havent received my balance two weeks in advance either.
 
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