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Guest
Guest
How much money do you think that the hotel is going to lose now that this has been made public?
Guaranteed the $21,000.00 is going to look like pennies after all of the negative publicity is finished.
What is the "right" thing for this hotel / caterer to do?
- Thread starter Papa Deuce
- Start date
How much money do you think that the hotel is going to lose now that this has been made public?
Guaranteed the $21,000.00 is going to look like pennies after all of the negative publicity is finished.
What they may lose, I think is irrelevant at this point. So they should at LEAST cover costs. It isn't THEIR fault he died. Maybe the hotel can't even afford to lose money.
BTW, I think this lady is flat out wrong for making this public. The hotel is making her live up to her part of the contract, and even offered her $8000 back..... Now, I also think that maybe they should go as high as maybe 12K... but certainly not all of it.
Eh, different opinions make the world go 'round.
Papa, I agree in different opinions.... Mine is BOOOOOOO, SCROOGE.
I believe in the mind set that no good deed goes unturned and in sowing seed. If you are christian and believe in his word, it say by sowing seed and when you plant that seed it will return to you 3 times over. So with that belief, if they would return the 21,000 they would in turn get 63,000. We should all try it, the world would be a better place.
Sorry, sir. Wrong guess. You cannot write off what you didn't earn any more than you can donate your DJ service then write off what you would've earned as charity.
The rent, energy, and maintenance costs go on. The full time staff still must be paid. Employee benefits must be paid. Property taxes must be paid. Food bulk purchase discounts may be reduced.
If you think this client is getting a raw unjust deal, go to work Monday and send your entire earnings for that day to the client to help pay for this reception and see how much positive humitarian press you'll reap. Let's just see if any will put their opinion lips where their own money is instead of somebody elses.
They can only write off what they spend to keep the business running, not what they might have earned as profit had the event go on.
This whole thing smacks like a media blackmailling to avoid taking responsibility for being an adult.
If I were the Hotel and if the return offering has been be made and unaccepted, I tell this client that every time my hotel gets flamed in print, I'm pulling $500 off the table for each incident. Hopefully there'd be enough bad press to eliminate the offering altogether.
Sue me. You'll lose.
As soon as another hot media incident/shooting/bombing/bad DJ comes along to replace this one, this will be forgotten faster than yesterday's fart. It'll be hotel biz as usual within three weeks.
This whole thing smacks like a media blackmailling to avoid taking responsibility for being an adult.
If I were the Hotel and if the return offering has been be made and unaccepted, I tell this client that every time my hotel gets flamed in print, I'm pulling $500 off the table for each incident. Hopefully there'd be enough bad press to eliminate the offering altogether.
Sue me. You'll lose.
As soon as another hot media incident/shooting/bombing/bad DJ comes along to replace this one, this will be forgotten faster than yesterday's fart. It'll be hotel biz as usual within three weeks.
But they could have written off the bottem line of cost, not the profit, correct.
I do not think it should have got to that point Cap. I understand the business aspect of this and all. However I really do believe that the hotel should have refunded the money. They would recoupe it and not even have blnked an eye, like you said business as usual in 3 weeks.
I hate how people do not give a crap about the individual anymore. It is always about the bottom dollar and it makes me sick.
I am a hard ass prison guy and still have alot of campassion for people in need. I would take a loss if I knew there was a major issue like this.
I think it should have been resolved easily at the beginning and like adults.
I do not think it should have got to that point Cap. I understand the business aspect of this and all. However I really do believe that the hotel should have refunded the money. They would recoupe it and not even have blnked an eye, like you said business as usual in 3 weeks.
I hate how people do not give a crap about the individual anymore. It is always about the bottom dollar and it makes me sick.
I am a hard ass prison guy and still have alot of campassion for people in need. I would take a loss if I knew there was a major issue like this.
I think it should have been resolved easily at the beginning and like adults.
Madness : If the vibe being put out indicates or suggests Cap is an uncaring person, a hard & cold, heartless bastard, you're right, on a case by case basis.
These people signed a friggin contract. They read the clauses. They understood the consequences should something go amiss.
The hotel reserved the date, time, staff, and everything exclusively to these people.
No one knows how many events they turned away for this date and time.
No one knows how demanding and/or how big a pain in the arse these clients were leading up to this.
Nobody knows how many man hours or man days the hotel may have expended and what commitments they made to other vendors they cannot get out of without breaching their agreements.
Nobody knows how the refund demands were presented to the hotel and my guess is it was in a very one-sided, it's all about me, hostile mode. Without any truthful further information or details on this from both sides, on it's surface, gotta side entirely with hotel's stance.
I guess it's just me. When generosity is demanded or expected that impacts my family (remembering here I'm full-time), my heart turns cold. When it is my choice? Generosity can be an unexpected endearing quality of the Cap experience.
In terms of a contract dispute, when both sides fulfill the agreement, then I'm free to make a personal decision.
These people signed a friggin contract. They read the clauses. They understood the consequences should something go amiss.
The hotel reserved the date, time, staff, and everything exclusively to these people.
No one knows how many events they turned away for this date and time.
No one knows how demanding and/or how big a pain in the arse these clients were leading up to this.
Nobody knows how many man hours or man days the hotel may have expended and what commitments they made to other vendors they cannot get out of without breaching their agreements.
Nobody knows how the refund demands were presented to the hotel and my guess is it was in a very one-sided, it's all about me, hostile mode. Without any truthful further information or details on this from both sides, on it's surface, gotta side entirely with hotel's stance.
I guess it's just me. When generosity is demanded or expected that impacts my family (remembering here I'm full-time), my heart turns cold. When it is my choice? Generosity can be an unexpected endearing quality of the Cap experience.
In terms of a contract dispute, when both sides fulfill the agreement, then I'm free to make a personal decision.
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Guest
Guest
Everyone who is saying "the hotel will lose much more because of the publicity" let me ask you this: does the hotel's action have ANYTHING to do with their ability to put on a great event for a client? Does it impact the way their service the client on the day of the event or the quality of product they provide to the client? The answer is a resounding NO.
This whole idea of "public perception" is completely overblown. In the end, a customer is going to choose a service or product on the merits of that service or product and not on the accounts of a news story. If the hotel is a quality establishment (and by that pricetage, I have to assume it is), this will little to no effect at all on any potential clients coming there.
This whole idea of "public perception" is completely overblown. In the end, a customer is going to choose a service or product on the merits of that service or product and not on the accounts of a news story. If the hotel is a quality establishment (and by that pricetage, I have to assume it is), this will little to no effect at all on any potential clients coming there.
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Guest
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This argument is kind of silly, no matter what we think the hotel is going to do what ever they want.
As I said before, when we had the same situation months ago, everyone refunded the money, all the vendors including the hotel. For me it would have been unthinkable to keep the money, this family was going through enough and to be quite frank, funerals are very expensive. I would hope that if I were in a similar situation, I would be shown the same amount of compassion.
Legally of course the hotel has the right to keep the money.
I have seen negative publicity close businesses, not neccessarily a hotel, but enough negative publicity will hurt any business, it depends how far they are willing to take it.
As I said before, when we had the same situation months ago, everyone refunded the money, all the vendors including the hotel. For me it would have been unthinkable to keep the money, this family was going through enough and to be quite frank, funerals are very expensive. I would hope that if I were in a similar situation, I would be shown the same amount of compassion.
Legally of course the hotel has the right to keep the money.
I have seen negative publicity close businesses, not neccessarily a hotel, but enough negative publicity will hurt any business, it depends how far they are willing to take it.
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Guest
Guest
I thought my answer was obvious. Yes in my opinion the hotel should refund the money, if the food has already been ordered, perhaps deduct that amount from the deposit. As was said earlier though the food could be written off as a loss.
I think that as long as the food hasn't arrived the only money that the hotel has lost is the time of the banquet manager and the cost of the room, which the banquet manager is paid to be there.
The room would lose revenue if the room wasn't re-booked, other than that they are not in a huge loss of money until the food is ordered and the employees are paid.
I worked in banquet facilities for years, the hotel, unless the food was ordered isn't losing anything, except for the potential loss if they could have booked the room with someone else.
The amount of money the hotel is keeping is still profit, they are not only covering their expenses.
I think that as long as the food hasn't arrived the only money that the hotel has lost is the time of the banquet manager and the cost of the room, which the banquet manager is paid to be there.
The room would lose revenue if the room wasn't re-booked, other than that they are not in a huge loss of money until the food is ordered and the employees are paid.
I worked in banquet facilities for years, the hotel, unless the food was ordered isn't losing anything, except for the potential loss if they could have booked the room with someone else.
The amount of money the hotel is keeping is still profit, they are not only covering their expenses.
Assuming the groom is dead:
The food had not been ordered yet. That to me is probably the most expensive part.
The staff is paid hourly. They should get the day off.
Flowers have been ordered maybe. Linens are linens. Plates are plates. Big deal. Re-use them. Candles can be re-used as well.
I imagine this hotel has a ton of stock decorations they re-use over and over.
Suck it up.
If the hotel is out anything, it is it's profit. Businesses lose money, people lose lives.
The groom is dead. Count your losses (if any) or absorb 1/2 out of good will. Ask the bride if there is any help they could give them on their funeral. Work something out.
Things like this don't happen every day.
Extreme actions call for extreme compassion in an event like this.
This is the same reason I don't take deposits. Ever.
If the Bride and Groom cancel because of death or falling out of love, I feel a little wierd inside keeping half their money.
I've had one wedding cancellation within 30 days of an event in the last 10 years. Its not gonna break my bank if it happens again.
I'd feel like an utter A-Hole in court facing a client over an issue like this.
Like anyone can plan for this.....
I'm done.
The food had not been ordered yet. That to me is probably the most expensive part.
The staff is paid hourly. They should get the day off.
Flowers have been ordered maybe. Linens are linens. Plates are plates. Big deal. Re-use them. Candles can be re-used as well.
I imagine this hotel has a ton of stock decorations they re-use over and over.
Suck it up.
If the hotel is out anything, it is it's profit. Businesses lose money, people lose lives.
The groom is dead. Count your losses (if any) or absorb 1/2 out of good will. Ask the bride if there is any help they could give them on their funeral. Work something out.
Things like this don't happen every day.
Extreme actions call for extreme compassion in an event like this.
This is the same reason I don't take deposits. Ever.
If the Bride and Groom cancel because of death or falling out of love, I feel a little wierd inside keeping half their money.
I've had one wedding cancellation within 30 days of an event in the last 10 years. Its not gonna break my bank if it happens again.
I'd feel like an utter A-Hole in court facing a client over an issue like this.
Like anyone can plan for this.....
I'm done.
Guess I am a jerk then, because I am not LOSING money. I might find it in me to give my profits back, but to lose money ( the deposit ) is like handing a check for a couple of thousand to someone I don't know.
People need compassion. They also need to pay the bills., and cover expenses.
People need compassion. They also need to pay the bills., and cover expenses.
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Guest
Guest
Me Four..
Well on second thought. I'm on the fence with this one. The hotel might be able to fill the date, maybe they have records and phone #'s of inquiries from other people who wanted the room on that date. They can offer the room to the couple at a discount if they did not find one already.
I would give her back her money minus 20% for our cost.
Well on second thought. I'm on the fence with this one. The hotel might be able to fill the date, maybe they have records and phone #'s of inquiries from other people who wanted the room on that date. They can offer the room to the couple at a discount if they did not find one already.
I would give her back her money minus 20% for our cost.
You guys want a fine example of how people try to get out of their obligations...
Take this case for instance:
Guy books 2 rooms for a special event weekend which caries a 30 day advance payment no cancel policy, which means he must pay 30 days prior to arrival and cannot cancel after that time.
So we reach and pass this date his credit card is billed and then he gets our letter in the mail stateing such...
How do we know he got the letter... well not but 1 week after he calls claiming that he thought he had canceled one of his rooms, nope sorry no you didn't.
Next, my father-in-law is very ill that is why we only need one room now... sorry you can not cancel...
Now, father-in-law is dead... ok prove it.
He does and our guest relations is involved by now and they tell us to credit him and bill them half... we agree and just before we can do this... the A-hole calls his credit card company and tells em that he don't recognize the charges and opens a dispute. The tricky bastard...
People will do and say anything to get out of something they think they should be able to...
This guy knew full well the cancel policy and that he didn't meet it. So, while it's true his father-in-law did die he played other games and is still playing games.
Now, while I don't support a full refund her but if she was honest and forth coming and didn't play games etc... hotels can bend the rules if they choose to... I know that if a guest is honest and straight with us we tend to bend when needed... but not to the breaking point. They can do something and have made an offer which is reasonable... she should take it and lump the rest.
Take this case for instance:
Guy books 2 rooms for a special event weekend which caries a 30 day advance payment no cancel policy, which means he must pay 30 days prior to arrival and cannot cancel after that time.
So we reach and pass this date his credit card is billed and then he gets our letter in the mail stateing such...
How do we know he got the letter... well not but 1 week after he calls claiming that he thought he had canceled one of his rooms, nope sorry no you didn't.
Next, my father-in-law is very ill that is why we only need one room now... sorry you can not cancel...
Now, father-in-law is dead... ok prove it.
He does and our guest relations is involved by now and they tell us to credit him and bill them half... we agree and just before we can do this... the A-hole calls his credit card company and tells em that he don't recognize the charges and opens a dispute. The tricky bastard...
People will do and say anything to get out of something they think they should be able to...
This guy knew full well the cancel policy and that he didn't meet it. So, while it's true his father-in-law did die he played other games and is still playing games.
Now, while I don't support a full refund her but if she was honest and forth coming and didn't play games etc... hotels can bend the rules if they choose to... I know that if a guest is honest and straight with us we tend to bend when needed... but not to the breaking point. They can do something and have made an offer which is reasonable... she should take it and lump the rest.