I am very happy with my frankenstands and the padded dual carrying bag. "dr frankenstand" also wrote me hand written thank you notes on his products when I got them. I would put their customer service skills on par with Ben from NLFX. their product is built well and I would guess if anything were to happen to them, dr frankenstand would stand behind his product. There are a few threads comparing Frankenstands VS Ultimate Support stands. Just google it.