Looking for a thread.....

[Randy A]

Well, besides just getting the product (was promised a 10/24 delivery) the logo looks like crap. Maybe it wasn't a good design for embrodiery, but I even questioned that with my customer service rep who said it would turn out perfect and that the online photo was not representative of the quality I would recieve. It turned out very jagged and small.

I contacted my customer service rep on Monday, but still no response.

I will not be purchasing from them again.

 

[Hank Davidson]

Which logo did you have done? Maybe they just did a bad conversion?

 

[Randy A]

I had my old one because that was what I was using at the time. I personally thought it would be difficult to embroider and look good, but they assured me it would look great. It doesn't.

 

[Hank Davidson]

That's too bad. It should have unless it was quite small. In that case, I would have dropped the outline around the text.

 

[SoftJock Rick]

Seems to me, that I would have had that silk-screened, not embroidered. I've yet to see a decent embroidered outline, unless it's real big...

Plus, they bunch up after washing.

 

[Randy A]

I thought the same, Rick.

But, again........I asked before proceeding and was assured it would look great.

 

[Randy A]

Ok, this may turn out all right after all........customer service finally called me and is paying for the return of the product for them to review. They told me if they felt like it could be reproduced with the quality I expect, they would at no cost. Then, I told them about my new logo that might be a better candidate for embroidery. They asked to view it, so I emailed it to them. I heard back from them about 2 hours later and they are replacing all the shirts with the new logo at no charge.

 

[Dan The Man]

Ok, this may turn out all right after all........customer service finally called me and is paying for the return of the product for them to review. They told me if they felt like it could be reproduced with the quality I expect, they would at no cost. Then, I told them about my new logo that might be a better candidate for embroidery. They asked to view it, so I emailed it to them. I heard back from them about 2 hours later and they are replacing all the shirts with the new logo at no charge.

That's great to hear! Who says customer service is dead.

 

[Randy A]

It was good to hear and I'm hopeful they will make it right.....but they are still a little slow in my experience.