Dan, I'm not sure if you are referring to my Back End Principle ( generating and widening your profit margin - hence adding flexibility to pricing-through certain purchasing and operating practices). If so, I don't understand how the statement applies. If you're speaking of something else...um, never mind? :sqembarrassed:
Shall we say, major typographical error!??!!:sqembarrassed:
Well, one could say the back "door" principle is ruining the morals of America. (But that really wasn't what I was talking about). Thanks for catching that... no... bringing that up...no... ah,... forget it.
Seriously, With the back end principle, I wonder the true effectiveness the way it is being excerisized today.
Why is it that we, the consumer or the employee are always the "back end" of the cut?
Quality, service, benifits, and jobs. These are the ways business are using the principle today. Be honest in what and how your implimenting, and how "big" business is using it. How does the end consumer benefit at all?
Quality?
Clothing don't last more than a few washings now before shrinking, fading, or falling apart. Most "products" are made to be disposable, not repairable. Cars are costing almost as much as our parents (and some of us) paid for the home they first purchased. Yet, recalls everyday for "bad" this and that. Buy a bad product? It often costs more in gas to take the thing back to the store
than what it cost to buy in the first place.
Service?
Very few businesses even know what that means; let alone how to give it. Go thru 10 minutes of Push 1 for english, 2 for lies, 3 for bull, 4 for... Finally get to a live person? You can't understand a damn thing they say as they are in another country!
Recently had satellite tv installed. Two recievers, 4 tv's in different rooms. I was at work. Immigrant (polish) workers installed and "attempted" to tell wife (non technical mind) how to operate. They didn't mount the satellite properly to the roof. Of 4 screws only two are mounted to a good "hold". 2 are just into the shingles. 1 of the boxes isn't placed where a phone jack is. I called their customer service line and complained. They will come out and fix,
as long as I pay 100.00 for them to reinstall the job that wasn't done right in the first place.
I specifically asked what happened to customer service? She said "You should have double checked when they were there." RIGHT.
I'm going to send my wife up on the roof to inspect their work??? WTF?
Benifits.
Service contracts, extended warranties, we all now must pay "extra" for. What good is buying a "cheap tv" if we have to pay extra $$ for the warranty? Oops? Not so cheap now. But we never think that way. $800.00 for the quad core computer. Steal? No, not with another $300.00 for the warranty.
Employee benifits are also being slashed. We pay more for health care insurance, company paid retirement is gone. Hell even so called "safe" union benifits are being renegotiated just to keep the company in business. Most of us can't even afford to take a vacation, let alone take our vacation days. (how many of you have turned them in for pay???)
Jobs.
Do I really need to explain? (I could go on and on about this.)
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The back end principle can be a good method to use to make
some business decisions. It is not a effective way to
run a business.