My new Chauvet ColorStrip caught on fire.

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M

MtownDJ

New DJ
Apr 11, 2011
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Memphis
www.mtowndj.com
Was basically just testing it, had not even tried to hang it yet. Started hearing loud popping coming from it, a little bit of crackling, and then smoke rising from the casing.

But damn that light looked good. Even the smoke gave it a little haze to filter through.

Anyone else have led fixtures catch fire before?



EDIT: Just a quick edit folks, Chauvet has done the maximum for me and is working to help me out, So I can personally vouch for their great customer service. This a really cool light and I'm looking forward to setting up an array to use.

Just goes to show that there are companies that really do care about the customers and want to make sure you get the most out of the product.
 
Can't say I have.

On a side note, did you have any marshmellows handy? :tritongue:
 
The colorstrips have a design flaw when using the built-in slave/master mode. The slave units won't keep their setup after a power down. After I went DMX I've not had a single issue with the colorstrips (and I've been banging those things around going on 2 years now). Very dependable fixtures and they give a great effect with loads of coverage.
 
Have you been in touch with our customer service department?

This is the first instance I have heard of any issues.

Email me directly, and I will make sure you get everything handled quickly.....

[email protected]

Jamey Brock
Director of Sales
Chauvet Lighting
 
ittigger said:
All I can say is Dang! Hope you take it right back to the store!
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Chauvet has contacted me and is helping me out, so I'll be sending it to them.

DJ J Mac said:
Can't say I have.

On a side note, did you have any marshmellows handy? :tritongue:
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No, but it did leave a lovely lingering scent of burnt dreams.

jokerswild said:
Wow, never had a fixture do that.... what setting did you use... that sounds soooo coool
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I actually ran a full cycle of settings, it started popping when i used to the fade setting, and then the smoke and crackling happened when it moved to the chaser setting. So for smoke, i recommend chaser.

rickryan.com said:
The colorstrips have a design flaw when using the built-in slave/master mode. The slave units won't keep their setup after a power down. After I went DMX I've not had a single issue with the colorstrips (and I've been banging those things around going on 2 years now). Very dependable fixtures and they give a great effect with loads of coverage.
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Good to know, I've been really apprehensive on buying chauvet products again (this isn't my first fixture from them to catch fire), but the strips were a good deal and like their coverage. EDIT: This is the quickest customer service response I've ever gotten from a company, and the great way they are handling it has given me incentive to give them my business.
 
jameybrock said:
Have you been in touch with our customer service department?

This is the first instance I have heard of any issues.

Email me directly, and I will make sure you get everything handled quickly.....

[email protected]

Jamey Brock
Director of Sales
Chauvet Lighting
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I appreciate the response Jamey, I'm sure you guys would like to look at the fixture and see where the point of failure was.
 
Everyone on our side is in the loop, and you should be hearing from our customer service team, directly.

As a note, this is one of our best selling products, and we sell 1000's per month. This is the first reported case of something like this happening, that I am aware of....
 
jameybrock said:
Everyone on our side is in the loop, and you should be hearing from our customer service team, directly.

As a note, this is one of our best selling products, and we sell 1000's per month. This is the first reported case of something like this happening, that I am aware of....
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Got your email Jamey, Thanks for the Super-Quick response. The Color Strip looks really cool and i'm looking forward to putting it to use.
 
I've got 4 colorstrips.....never had a it of problem with them. I'm sure Chauvet will make it good for you. Remember, a bit of excitement isn't a bad thing!

Best,

Paul
 
No lighting fixture has died on me yet. But I have had an amp cook on me.
 
DJ Hijack said:
Pretty scary buisness...good thing it didn't happen at a show or anything.
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No, I had a fixture catch on fire at a show a LONG time ago, but luckily there was an multi-type fire extinguisher handy...now I carry one just in case.
 
I can vouch for Chauvet too, the red laser went out...shifted in my Scorpion Storm FX...called and they had me shipped it to them and got it fixed and shipped back within a week. I'll buy Chauvet again!
 
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