My laptop (Dell 7400 2-in-1) stopped recognizing that I have a cable plugged into the 3.5mm jack. In other words, sound will continue playing out the internal speakers when I insert a 3.5mm plug and there is no signal from the jack.
I believe this was a result of an update (MS or Dell). There have been several over the last few months. My BIOS, drivers and OS are all up to the latest version. I have Dell premium support and their troubleshooting "determined" the problem was the jack itself. I told them I was HIGHLY skeptical as the motherboard is only a few months old and I seem to recall this happening once before and fixing it with a driver update (there is even a support article on the Dell website about it). Nevertheless they wanted to replace my motherboard and as I suspected the problem remained afterwards. I have asked Dell for an escalation because I was not impressed with the person assigned to my case.
Has anyone experienced this before? I am wondering if there is some registry setting that tells the system to ignore the jack.
On a possibly related matter. All my programs that produce sound work fine after bootup except Karafun. To get Karafun working, I now need to stop Windows Audio Endpoint Builder and Windows Audio and then restart them. It is annoying but only takes a few seconds.
I believe this was a result of an update (MS or Dell). There have been several over the last few months. My BIOS, drivers and OS are all up to the latest version. I have Dell premium support and their troubleshooting "determined" the problem was the jack itself. I told them I was HIGHLY skeptical as the motherboard is only a few months old and I seem to recall this happening once before and fixing it with a driver update (there is even a support article on the Dell website about it). Nevertheless they wanted to replace my motherboard and as I suspected the problem remained afterwards. I have asked Dell for an escalation because I was not impressed with the person assigned to my case.
Has anyone experienced this before? I am wondering if there is some registry setting that tells the system to ignore the jack.
On a possibly related matter. All my programs that produce sound work fine after bootup except Karafun. To get Karafun working, I now need to stop Windows Audio Endpoint Builder and Windows Audio and then restart them. It is annoying but only takes a few seconds.
