The bag for my base unit had the zipper break. Is that covered under the warranty? If so, for how long?
Thanks!
Thanks!
Hey Cap, BOSE Question
- Thread starter So Cal Hugh
- Start date
Call Bose® L1® Support at 1-877-335-2673 (U.S. and Canada only)
Monday-Friday: 8:30 AM - 9:00 PM ET
Saturday 9:00 AM - 5:00 PM ET.
Currently no support available on Sunday.
Should be replaced at no charge. Have your original purchase order number handy for verification purposes.
Monday-Friday: 8:30 AM - 9:00 PM ET
Saturday 9:00 AM - 5:00 PM ET.
Currently no support available on Sunday.
Should be replaced at no charge. Have your original purchase order number handy for verification purposes.
Both of mine broke about 6 months in... Bose told me to pound sand, then tried to sell me an extended warranty that they assured me would cover such repairs...
I now just deal with the broken zipper..
That company sure is changing....
They went from super helpful, and a joy to own, to money grubbing a-holes who won't answer a single question without getting paid first.
I now just deal with the broken zipper..
That company sure is changing....
They went from super helpful, and a joy to own, to money grubbing a-holes who won't answer a single question without getting paid first.
Hugh : Should be no problem.
If not, go to your point-of-sale person and have them go to bat for you. It's an after-the-sale intangible that separates lip service from actual results. It shouldn't be just BOSE backing you up. Your dealer should be too.
If not, go to your point-of-sale person and have them go to bat for you. It's an after-the-sale intangible that separates lip service from actual results. It shouldn't be just BOSE backing you up. Your dealer should be too.
Steve : How long ago was this? Where did you buy your L1s? What was your dealer's response to the problem?
I ask because that extended warranty program you mentioned was only offered for about 4-6 months and that was like three or more years ago during the days of the Model Classics which were discontinued March 2007. Back then, the power stand had a one year and the speakers five.
I ask because that extended warranty program you mentioned was only offered for about 4-6 months and that was like three or more years ago during the days of the Model Classics which were discontinued March 2007. Back then, the power stand had a one year and the speakers five.
I had this happen and they offered to sell me another set of bags. They're kind of pricey. Thankfully another DJ on this board sent me an extra bag he didn't need.
Mine are great, never had a problem and I think I'm over 2 years in. And I am NOT NICE when it comes to gear....
Just wanted to say something nice...
Just wanted to say something nice...
I have two bags, I'm not using anymore, I bought 2 hard cases, send me a PM if Bose doesn't take care of you.