I'm sure a lot of you are familiar with Xmix but i thought I'd post for those who aren't. Joined Xmix dj pool about a month or so ago. They seemed like they would have some really good remixes (and they do) but, wow what a horrible experience. What attracted me was the Short Cutz (quick hits) and the Mega Mixes (nice curated 10-20 min mixes of several songs that could be used in a pinch or to help when ya need to step away quickly from the controller). The remixes seemed to be done well too.
First, they make you go through a bunch of hoops at the beginning like print out and sign a written agreement with a copy of your driver's license etc. I've never had a dj pool go to that length. Seemed a bit over the top and not convenient for the customer. In the past, I've just had them verify you're a working dj. The sign up process was pretty cumbersome. I thought, "okay, I'll work with it. Sounds like they have some good products". Once I got signed up ($49 discounted rate instead of $59) they don't give you full access to songs. You have access to one year back and that's it. Of course, they only put out so many Short Cutz and Mega Mixes in a year so not a tremendous selection for those . Songs beyond that are locked. You earn one credit per day. You can then use these credits to unlock the songs (one credit per song). At first, it was ok but then it just got plain annoying to find songs you wanted to download but couldn't because you had to wait a few days for credits to build up. It was as if they put all of their energy trying to keep their customers from downloading songs in bulk (thinking that customers would abuse that) versus focusing on providing a quality product that customers will want to return for month after month. They had great mixes so it made it frustrating to be limited in getting to them.
So I decided to cancel. Of course, they approach this from a negative mentality as well. If you change your mind, they'll bill you a whole year's worth (okay, not a big deal. Other Dj pools do that). They want 30 days notice AND you have to call in. No emails are accepted to cancel. You have to talk to someone (who then argues with you and berates you for not keeping their product and makes it about you. The dude actually laughed in my face over the phone and accused me of intentionally signing up for only a month and then cancelling, which of course wasn't the case. I was impressed with the mix quality of the songs. I wanted to continue but the constant limited access was annoying. He wanted to hear none of that ). The cancellation policy gets worse. Since you've given a 30 day notice, they're going to charge you for those 30 days...but at the non-discounted rate (annoying but okay fine...it's an added $10) BUT...you lose ALL of your features of earning credits. So, after you're being charged the final month, you have no ability to get older mixes at all. SO after charging you MORE, you get less in those last 30 days because they want to punish you for stepping away from them and their product. This, of course, only serves to end things on an additional bitter note. So all in all, the business model seems to be from a negative angle of limiting the customer from good songs and then punishing the customer in various ways if they want to cancel due to that limitation. There was absolutely no positive customer service interaction on that phone call. He was argumentative (as if that will retain a customer) and there was no listening to customer feedback regarding why they were cancelling which could serve them in retaining future customers.
So...One Dj pool punted...for good.
First, they make you go through a bunch of hoops at the beginning like print out and sign a written agreement with a copy of your driver's license etc. I've never had a dj pool go to that length. Seemed a bit over the top and not convenient for the customer. In the past, I've just had them verify you're a working dj. The sign up process was pretty cumbersome. I thought, "okay, I'll work with it. Sounds like they have some good products". Once I got signed up ($49 discounted rate instead of $59) they don't give you full access to songs. You have access to one year back and that's it. Of course, they only put out so many Short Cutz and Mega Mixes in a year so not a tremendous selection for those . Songs beyond that are locked. You earn one credit per day. You can then use these credits to unlock the songs (one credit per song). At first, it was ok but then it just got plain annoying to find songs you wanted to download but couldn't because you had to wait a few days for credits to build up. It was as if they put all of their energy trying to keep their customers from downloading songs in bulk (thinking that customers would abuse that) versus focusing on providing a quality product that customers will want to return for month after month. They had great mixes so it made it frustrating to be limited in getting to them.
So I decided to cancel. Of course, they approach this from a negative mentality as well. If you change your mind, they'll bill you a whole year's worth (okay, not a big deal. Other Dj pools do that). They want 30 days notice AND you have to call in. No emails are accepted to cancel. You have to talk to someone (who then argues with you and berates you for not keeping their product and makes it about you. The dude actually laughed in my face over the phone and accused me of intentionally signing up for only a month and then cancelling, which of course wasn't the case. I was impressed with the mix quality of the songs. I wanted to continue but the constant limited access was annoying. He wanted to hear none of that ). The cancellation policy gets worse. Since you've given a 30 day notice, they're going to charge you for those 30 days...but at the non-discounted rate (annoying but okay fine...it's an added $10) BUT...you lose ALL of your features of earning credits. So, after you're being charged the final month, you have no ability to get older mixes at all. SO after charging you MORE, you get less in those last 30 days because they want to punish you for stepping away from them and their product. This, of course, only serves to end things on an additional bitter note. So all in all, the business model seems to be from a negative angle of limiting the customer from good songs and then punishing the customer in various ways if they want to cancel due to that limitation. There was absolutely no positive customer service interaction on that phone call. He was argumentative (as if that will retain a customer) and there was no listening to customer feedback regarding why they were cancelling which could serve them in retaining future customers.
So...One Dj pool punted...for good.