you are wrong, you can persuade them to tell you, do you have at least 1 in person or zoom meeting prior to the event. You need to require them to set aside an hour to sit down with with you and discuss their vision of the event, you create conversations that answer those questions. It’s very simple.
That's simply not realistic.
If we do this long enough and often enough we will find
unreasonable situations that defy common sense - the kind of things that create permanent change in the way we consult with people and plan for an event. Experience is an open road rather than a cul-de-sac.
I can recall one wedding early in my career that tunred out to be surreal. The bride had given me a specific list of songs and wanted NO deveiation from that list at all, The list itself was not a problem. Most of it was perfectly good music and nothing to be terribly concerned about. Providing people with exactly what they request is usually a highly fruitful path. It's not uncommon and I've navigated those waters countless times.
The whole reception turned out to be an
other-wordly experince and I've never really been able to identify the full source of what was behind it all. (This was circa late 1980's maybe 1990.)
To start - all the guests arrived at the venue unusally early - like nearly an HOUR before the scheduled reception, and well ahead of any bar or food servcie being open. I myself - had only arrived on site 30 minutes prior to their surprise entry and was still in jeans setting up the gear.
Apparently, the ceremony was an 8:00 am church service, and the venue reception was 11:00 or 11:30 am. With no where to go after the recieving line most people went straight to the venue. I quickly setup and left the room to change clothes.
When I returned to the room things were even stranger;
100 people or more and the room was nearly SILENT (save for the background music.) That's right - v
irtaully no converstion. When the bar finally opened - nothing really changed. To this day, the event remains the most sedated group of people I've ever been among - including funerals! To me, it seemed like the room was filled with animosity or unease - a reality or situation that I was not privy too.
To make matters worse, the photographer kept hanging out near my booth. He was a guy with no quiet voice, and frequently commented to staff or myself about guests in the room. By dinner I wanted to shoot the man (and not with a camera!)
There were also a LOT of young children in attendance - as many as 15 and the bride's request included things like the Holey Pokey, and other songs aimed at that age. On it's face - not a problem. But if you've ever truly observed "playground" dynamics then you understand the level of separation older adults maintain from
gymnastic enthusiasm.
Formalities and special dances all went as expected, and there were no issues. As for her requests, I stuck to the list but got anemic response, and a consitently empty dance floor. Not even the bride or wedding party responded. I think the Hokey Pokey was the fist "big" song as the bride, a few paarents and all the kids came out for it. But that's still only about 20 people out of 100 or more.
I followed that moment with a typical wedding song:
"Twist & Shout - Beatles" which may or may not have been on her list and the dance floor packed. What I do know for certain is that the follow up song (or two) were not on her list. They were songs experience taught me would keep those people on the floor. I was right - but the bride was not pleased and immediately came over and told me to return to her list. I explained to her I was still committed to her list and the departure was merely a moment of lighter fluid to start the grill, She however, insisted on the play of NOTHING that wasn't on her list - including any request by a guest. I played the most powerful song I could find remaining on her list - and it cleared the floor.
NONE of her songs worked with this crowd despite the music itself not being ridiculously obscure or not danceable. I tried one other time to start a fire with a crowd pleaser (which again worked) but she immediately shut that down as well. She had me play the Hokey pokey at least 3 times, along with the Chicken dance twice. All this - to a still rather emotionless and socially stunted crowd.
To this day - I do not know what the particular issue behind this weird other-wordly situation was. I can't even say it was a learning eperience because
"animosity" is not a DJ issue it's a job for counseling centers.
In the end I noticed she shorted my check by $100 but, I was just happy just to be leaving, She's the only customer to ever give me a negative review (pre-internet age, an I'm the only one who's ever seen it.) I found nothing in my effort that fell short of trying to please or accommodate this bride.
The only change this event made in my planning or consultations is with respect to "guest comfort" and inquiring about that transition between a remote ceremony location and the following reception. I had certainly noticed the dreadful and persistent impact of people arriving an hour before any food or beverage service was ready. Can you imagine getting up early (with kids)
in time to make an 8:00 AM ceremony - and then have to kill 2 to 2-1/2 hours before the reception venue is ready?
The point is -
we had conversations and we were on the same page. Perhaps, I made an assumption that left that 3 hour difference between ceremony and reception undiscussed, or perhaps I pointed it out and she indicated her own solution (IDK). The dynamics in that room turned out to be far deeper than the between time alone.
I've never forgotten the surreal experience and human disconnect of that event and it was at least 35 years ago in a full-time business.