Not the best way to handle a refund request

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This Clark guy is probably a complete douchbag. Sounds like every other bottom feeder, illegitimate poser that clients refuse to stop trusting...because they are cheap and can lazily do everything with little to no effort or thought, typically online.

Care to wager that this client never met this complete amoral idiot before signing this one sided contract and made the decision to hire based on pricing and anything other than actual but simple vetting, legitimate referrals, and meeting in person.

Sow...reap...somethings remain constant.
 
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It’s very possible the client was a terrible guy. But this is a lesson in how NOT to handle things, no matter what the client does.
A simple, “we are very sorry for the client’s loss, but we needed to abide by the contract” Would have been much better. If the client had others write review, simply answering each one with professionalism would have been much better.
 
It’s very possible the client was a terrible guy. But this is a lesson in how NOT to handle things, no matter what the client does. A simple, “we are very sorry for the client’s loss, but we needed to abide by the contract” Would have been much better. If the client had others write review, simply answering each one with professionalism would have been much better.
[SARCASM...partially]
Oh Scott,

Your naive proposal that business people, hell, people in general behave in an intelligent, ethical & professional manner is so passe'. I mean really, do yo still believe in God?

Intelligence requires effort and energy and who needs that BS getting in the way the important shit "I" want to do.

Ethics are an extension of morals and morals have NO safe harbor in this overtly secular time and certainly are not being taught, instilled, fostered or, in some bastions of education, even allowed. Too many parents have surrendered the moral development of the children they bred to government run schools and video game consumption. "I" mean, "I" gotta go to work so "I" can get "my" hands on all the stuff that "I" what and damn the consequences.
[/SARCASM]

As to the vidiot poser from Denver, I wish him more appropriate misery and failure. Hopefully he will eventually learn from just and proper consequences...but I ain't holdin' my breathe.
 
Here's what I would do if it were me this happened to. I would find a court TV show like Judge Mathis. I know I wouldn't win the original case of them refunding me the money. I would expose them for the lousy customer service they give and ask for damages for them harassing me the way they did. I would go after them for at least 5k. That won't bring back my loved one but it certainly would teach them a lesson on how to treat a client.
 
I'm on the side of the customer - even if the video guy was the world's most upstanding citizen.

Legally, the customer was perfectly justified to receive some or all of his deposit back because it constitutes consideration in exchange for a material product which the videographer has no means to produce.

"A contract is a contract" is true - and contract law in all 50 states requires equity. Death of the co-star is a condition that arguably renders the contract unenforceable because the vendor no longer has the means to produce the product he agreed to deliver.

Had the video guy already collected or edited content in preparation for this product (such as engagement, family, or couples story) he could demonstrate equity - as it stands now there is none.

Hands down the groom will win on this. Even if it were true that other people posted ill-reviews of the videographer on his behalf, that is their constitutional right and plays no part in the issue at hand. There are on the other hand, laws regarding the retaliatory behavior of the vendor with respect to a non-public figure. It is the very definition of defamation.

Unfortunately, this video guy has a long record of running scams - so, the groom is pumping a dry well. His money is just as gone as had he given it to a guy promising he had a truck-load of "extra" asphalt for his driveway.
 
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I got to say this time I'm on Bob's side with this. There's a contract and then there's a conscience. My conscience would win over a contract in this case. I couldn't sleep well at night with them doing what they are doing.
 
Something I noticed that Rox said and by the way welcome back. This is possibly a guy not charging much for their services and thus can't afford to give a refund because they don't have the money to give a refund. My thing with this is it might be better off just refunding the client their money in this case to show how great a business man they are by extending themselves in that way. That can go a long way with potential clients in the future. I know there are some shady clients out there looking to save a buck. In this case I doubt the groom is making this up. What a sad thing to happen to his fiance and him having to deal with such a tragic situation like that.

I didn't say it before but if this happened to me and that's how I got treated, it would take everything in me to not go over to see this guy and kick his ass for not wanting to refund me the money. This just shows why the world is slowly destroying itself. The old mighty dollar is more important than anything else. At least in this case.
 
This one got me thinking further. There's nothing I saw of a mention of how much this guy paid that Photographer/videographer. That could change things a lot. Depending on how much he was paid, that person may not have that kind of money to give a refund. For example let's just say for the sake of argument that he was paid 3k for the job. He may not have anywhere near that kind of money to give this person a refund of that much.

Some of you have built your business up to a point where you have a nice amount of money in your business account to refund that much money to a client and not causing you a real hardship. I'm just saying. The thing I think about is what Rox said and this person may not be charging a whole lot for their services, thus making it difficult to put money away just in case.

Let me ask this question and please don't beat me up for asking. How much do you feel a photographer/videographer to do a wedding? I'm talking the least amount they should charge.
 
...by the way welcome back.
I was never really gone.

Something I noticed that Rox said and ...This is possibly a guy not charging much for their services and thus can't afford to give a refund because they don't have the money to give a refund.
That IS NOT what I said.

I said,
This Clark guy is probably a complete douchbag. Sounds like every other bottom feeder, illegitimate poser