As an old ass millennial, this is me 100%, I hate, HATE talking on the now unless I have to and will always prefer email/text, I don't even answer the DJ phone line.........I probably should
Talking on the phone requires ACCOUNTABILITY and it's a quality lacking in much of society today. There's also a flip side to stepping back in this way - which diminishes the need for a person on the other side of that communication to be ACCOUNTABLE to you.