I'm Justin Schwarz from idjnow

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Justin Schwarz

Justin Schwarz

DJ
Feb 5, 2020
4
13
42
I just wanted to pop in and say hello, it seems as though we have some loyal customers on these forums and we are very appreciative of that! For over 30 years now, we have built our business around and FOR the mobile entertainer, DJ or musician. If I can be of service to anyone on this board, please feel free to reach me direct at the following contact info.

We are here to help!

Justin Schwarz
National Sales & Social Media Manager

[email protected]
1800.355.7746
idjnow.com
 
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I bought a few things from your site.
(just don't tell my wife)
 
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I bought my truss from you guys and referred my uncle who bought a pair of speakers. Very high quality experience with iDJNow for me. Thanks for stopping by the forum!
 
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I think I would be considered a "frequent shopper" at IDJNOW.

I have at least 2 transactions per year from there, every year since 2013.
 
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Justin Schwartz

Check out my new thread.

ourdjtalk.com

New subs, wrong place to order | Steve's Gear Garage

Well, received my new RCF 805’s today. It’s funny because I tried a new company this time because GuitarCenter.com sent me used stuff the last few times. Well, big mistake. I found a much worse internet company to do business with. Spent $4,000 at idjnow.com in the last couple weeks, and...
ourdjtalk.com ourdjtalk.com

Haha. I got a hold of a guy today who was like, welp, I sent your ticket, anything else? I was like, OK, I guess that's it then. And he literally typed, well, what do you want..I'm in Sales, not support. Made me puke.
 
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Normonster said:
Justin Schwartz

Check out my new thread.

ourdjtalk.com

New subs, wrong place to order | Steve's Gear Garage

Well, received my new RCF 805’s today. It’s funny because I tried a new company this time because GuitarCenter.com sent me used stuff the last few times. Well, big mistake. I found a much worse internet company to do business with. Spent $4,000 at idjnow.com in the last couple weeks, and...
ourdjtalk.com ourdjtalk.com

Haha. I got a hold of a guy today who was like, welp, I sent your ticket, anything else? I was like, OK, I guess that's it then. And he literally typed, well, what do you want..I'm in Sales, not support. Made me puke.
Click to expand...

Never had anyone in sales or customer support speak like that in any way shape or form.... what was your end of the conversation? Hard to judge a response without hearing what was said to initiate such a response?

cc
 
What you just posted doesnt jive with what you said earlier... seems like someone from sales has jumped in to try and let you know that the support agents will be contacting you soon...and you got mouthy...and he asked why

cc
 
djcrazychris said:
Never had anyone in sales or customer support speak like that in any way shape or form.... what was your end of the conversation? Hard to judge a response without hearing what was said to initiate such a response?

cc
Click to expand...

None of them seem to really give a $#$#. That's all I'm saying.

I waited a week, I have 3 other musicians coming to my house this weekend with their families, I was very stoked to have the baddest PA on earth when they got here to support out jams...not to mention WTF I just spent 4K.....give me some sympathy. The first thing I'd say is, "Oah man I'M SORRY!! We got you. " But he didn't. He was like "forwarded, next". The first thing the support person said in her email way, "Did you take them out to test them to be sure they work?". What? No. They're damaged. I don't care if they work.

That is not the attitude you get from Guitarcenter, I'll tell you that much.

Maybe you East Coast dudes are just used to it.

In any case, that packaging is clearly not adequate for a trip to California from NJ.
 
djcrazychris said:
What you just posted doesnt jive with what you said earlier... seems like someone from sales has jumped in to try and let you know that the support agents will be contacting you soon...and you got mouthy...and he asked why

cc
Click to expand...

I was trying to be lighthearted by making a joke that I wouldn't be placing a new order today...you see that LOL there. Got mouthy? haha. That's funny. I take it you don't think it is a big deal though, so your two cents are noted. You make a great customer. Thank you Chris.
 
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