Customer service

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Scott Hanna

DJ Extraordinaire
ODJT Supporter
Oct 25, 2006
Cleveland, OH
I know we’ve discussed this before, but here’s a great example:

I have a handful of yeti products. Coffee mugs, tumblers, 2 coolers. I often hear….”overpriced “ and how people can get something similar at Walmart for much less.

I don’t know how many years ago I bought the yeti hopper 40. It’s been great. But the zipper finally broke…I filled out a form, sent some pics and 15 minutes later got this response:

Hello Scott,

Thanks for reaching out to us here at YETI. I hope you are doing well.

We're sorry to see that you're having this issue with your Hopper. To get you back into The Wild, we've approved your warranty claim. As a replacement, we are offering the Hopper M30 as the Hopper Two 40 has been retired.
The Hopper M30 is the same style as the Hopper Two 40, but we've replaced the zipper with a magnetic strip that holds the cold in and keeps the heat out.FF837524-851D-4A06-8DAC-3080C03B9030.jpegCA73D5EB-80DB-4C5D-805D-BBD6E2AA3CFE.jpeg