BAD WEDDING DJ?

Proformance

DJ Extraordinaire
Nov 6, 2006
3,329
If this story is not about the DJ...it's because he was not included in the story.

it only matters that we haven't heard his side...and neither have you.
You are truly playing the fool.
The loser DJ whose "side of the story" you think is so important is NEVER going to hire you for anything. I can only guess you are looking for excuses you can use in your own future follies. The story is about what it takes to avoid getting stuck with these losers.

I'm care only about the customer's experience because that is what informs my business, and this is why I will NEVER find myself in such a position. I don't care how many excuses the loser DJ has for being a failure. I care what matters to customers and what expectations they have regarding the service. It was a very good story, and no I don't need to hear sh** about that DJ.

Proceed at your own foolish risk.
 

Proformance

DJ Extraordinaire
Nov 6, 2006
3,329
Reserving judgement until you hear the other side of the story is defending the DJ? That's a real big reach! If you believe it is, then I will agree - and I'll also tell you that if I heard only his side of the story, I would reserve judgement until I heard her side. This is called fairness, this is called honesty and this is exactly how court rooms are run.

'Customer care' is not bowing to a customer just because they claim they were treated poorly or did not get what they wanted. NO business would be in existence under this formula.
You have no business being in business if your priority is "fairness."
I have great clients because I'm specifically unfair - I go out of my way to meet and exceed their expectations.

The DJ's story is irrelevant because he FAILED at the most basic job requirements of being knowledgeable and prepared. Whatever his sob story, wherever or with whomever he wants to assign blame, is of no concern to me.

I don't care about the DJ. I care about the bride's experience with that DJ.
 

ittigger

Hundred Acre Industry Icon
Feb 1, 2011
13,245
Western Maryland
You have no business being in business if your priority is "fairness."
Says the guy that's all about 'Customer Care'

I have great clients because I'm specifically unfair - I go out of my way to meet and exceed their expectations.
You missed the mark .. by a mile. There is a very LARGE difference between being 'unfair' and meeting or exceeding expectations. You do not know that the expectations were not met nor exceeded - unless you have some sort of proof.

The DJ's story is irrelevant because he FAILED at the most basic job requirements of being knowledgeable and prepared.
Says you. Please show your evidence to the class.

Whatever his sob story, wherever or with whomever he wants to assign blame, is of no concern to me.
You should be equally as concerned - because without this information, it is absolutely impossible to make a judgement.

I don't care about the DJ. I care about the bride's experience with that DJ.
The Bride's 'experience' may have been the exact same with you - which means you would be paying her back.
 
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DJ Bobcat

DJ Extraordinerror
Nov 8, 2014
11,229
Oklahoma City
... I can only guess...
And that is ALL you can do... Everything else you posted is fake... made up... a figment of your imagination. Nothing you posted in this thread is pertinent, relevant, or useful. You lost the debate the instant you started calling people liars and fools. When you resort to personal attacks, it means you have no logical argument. This is what you do... This is your pattern of behavior.

...
Whatever his sob story, wherever or with whomever he wants to assign blame, is of no concern to me.
^^^^ This is the crux of the matter... EVERYTHING is all about what is of CONCERN TO YOU. If someone else on this board has concerns that do not align with yours, you go off the deep end. You’ve become oblivious to the fact that it has caused you to lose any credibility you may have had. Your posts are a joke. You’re a caricature, not an example.

Others on this board say the story is one-sided, so they will withhold judgement until they know the other side. Seems reasonable. I know you get your jollies from getting others all riled up, but don’t think anybody has an ounce of respect for you despite how much better than us you claim to be.

If I was a MODERATOR, I’d close this thread.
 
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ittigger

Hundred Acre Industry Icon
Feb 1, 2011
13,245
Western Maryland
You are truly playing the fool.
The loser DJ whose "side of the story" you think is so important is NEVER going to hire you for anything. I can only guess you are looking for excuses you can use in your own future follies. The story is about what it takes to avoid getting stuck with these losers.

I'm care only about the customer's experience because that is what informs my business, and this is why I will NEVER find myself in such a position. I don't care how many excuses the loser DJ has for being a failure. I care what matters to customers and what expectations they have regarding the service. It was a very good story, and no I don't need to hear sh** about that DJ.

Proceed at your own foolish risk.
There are 99 people saying the same thing and 1 saying something else - and we're playing the fool? Wake up.

It doesn't matter if he hires us for anything. The Bride will most likely never hire anyone here - so what does she matter? If she is a bridezilla, then the story will not change - now nor in the future. Sure, he could have messed up - she could have too. No one knows until you hear the other side. I know of no organization that has ever excelled which accepts one side of a story before making a ruling. This is unfair/unreasonable to the extreme, to all parties involved. Meeting or exceeding expectations has nothing to do with being unfair. If you reward a customer who has wronged you, was unfair/unreasonable and dishonest to you - all you're teaching them is that they can continue to wrong you.
 
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Proformance

DJ Extraordinaire
Nov 6, 2006
3,329
You do not know that the expectations were not met nor exceeded - unless you have some sort of proof.

..without this information, it is absolutely impossible to make a judgement.
She told us on camera that her expectations were not met.
The DJ refunded her money.
Your "missing" information claim is not useful, or insightful.

"Fairness" as you are preoccupied with it here, has no place in business.
A customer can be difficult but, they are never wrong. The moment you believe they are - is the moment you're in the wrong business.

There are at least 5 people in this thread who are admittedly committed to the idea that: "the customer is NOT always right."
It's a lame excuse for lame DJs.
 

steve149

Veni, Vidi, Lusi
Staff member
Sep 26, 2011
33,674
Prospect, CT
She told us on camera that her expectations were not met.
The DJ refunded her money.
Your "missing" information claim is not useful, or insightful.

"Fairness" as you are preoccupied with it here, has no place in business.
A customer can be difficult but, they are never wrong. The moment you believe they are - is the moment you're in the wrong business.

There are at least 5 people in this thread who are admittedly committed to the idea that: "the customer is NOT always right."
It's a lame excuse for lame DJs.
Customers are OFTEN wrong .. that's a retail cliche that they are always right. Pragmatism and good business judgement (and the unfailing eye of social media) says we work to meet the contractual requirements and make the good faith effort to have a satisfied client .. again .. good for business.

I'm not saying this particular customer WAS wrong .. the evidence "appears" to make it look like the DJ was culpable, but without side 2, all that can be done is to assume.
 

steve149

Veni, Vidi, Lusi
Staff member
Sep 26, 2011
33,674
Prospect, CT
So NOW you finally admit your previous claims of fact we’re merely opinion??? Good... you’re making progress. You have my permission to have another.


Sent from my iPhone using Tapatalk
I didn't claim any facts in this thread ... posts in other threads though are probably fact.
 

Proformance

DJ Extraordinaire
Nov 6, 2006
3,329
Customers are OFTEN wrong .. that's a retail cliche that they are always right. Pragmatism and good business judgement (and the unfailing eye of social media) says we work to meet the contractual requirements and make the good faith effort to have a satisfied client .. again .. good for business.

I'm not saying this particular customer WAS wrong .. the evidence "appears" to make it look like the DJ was culpable, but without side 2, all that can be done is to assume.
You're making the same foolish mistake by wanting to play Perry Mason on this, which serves no purpose.
I don't want "evidence" and I'm not enforcing any law. Others can preoccupy themselves with that nonsense.
I want to understand the customer's experience. I want to know the customer's expectations and how I can succeed where others are failing.

If that makes you uncomfortable, then it's on you to figure out why your business isn't capable of meeting the expectations expressed in this story.
The notion other posters express about being "right" or "fair" will have no impact on changing what people want or expect form a DJ. So, yes - I call people foolish for playing that stupid game.

It's that simple.
 

Proformance

DJ Extraordinaire
Nov 6, 2006
3,329
There are 99 people saying the same thing and 1 saying something else - and we're playing the fool?
A projected decline of 4,500 DJs in the U.S. market will occur over the next 10 years. The number or working DJs has been declining at the rate of -9% annually for quite some time.

It's likely that all 99 people saying the same thing - will be part of that statistic.
 

steve149

Veni, Vidi, Lusi
Staff member
Sep 26, 2011
33,674
Prospect, CT
You're making the same foolish mistake by wanting to play Perry Mason on this, which serves no purpose.
I don't want "evidence" and I'm not enforcing any law. Others can preoccupy themselves with that nonsense.
I want to understand the customer's experience. I want to know the customer's expectations and how I can succeed where others are failing.

If that makes you uncomfortable, then it's on you to figure out why your business isn't capable of meeting the expectations expressed in this story.
The notion other posters express about being "right" or "fair" will have no impact on changing what people want or expect form a DJ. So, yes - I call people foolish for playing that stupid game.

It's that simple.
You're welcome to take any position you like. That doesn't mean it's the ONLY position that matters. I'm just not going to declare a winner when the other horse is missing from the race.
 
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Proformance

DJ Extraordinaire
Nov 6, 2006
3,329
You're welcome to take any position you like. That doesn't mean it's the ONLY position that matters. I'm just not going to declare a winner when the other horse is missing from the race.
Then have the decency to run an honest race.
What is it that you think this DJ could tell you that would invalidate this customer's complaints?

If I book you on your website where you solicit a detailed music list from me, along with a timeline, itinerary, and dress code, then we speak on the phone where you verify all of this - what reasonable cause is there for you to show up without any of those materials, and inappropriately dressed?

This is BTW, the number one complaint I hear from people regarding disc jockeys: that they often fail to abide by the agreed upon plan or their own representations. Go check online complaints - I'll bet you 90% of what you read is DJs who failed to do what they said they would do.
 
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steve149

Veni, Vidi, Lusi
Staff member
Sep 26, 2011
33,674
Prospect, CT
Then have the decency to run an honest race.
What is it that you think this DJ could tell you that would invalidate this customer's complaints?
Maybe there was a call or an email that said .. "You know, it's going to be by the beach, so maybe the tux is a bit much .. wear what you think is right" ...or maybe, since the couple and the TV reporter were from OH and the wedding was in CT, the DJ "company" that booked it failed to pass on a lot of the information to the sub contracted DJ (.

Again, not exonerating the DJ since he appeared to be a few decks short of info and sense, but not proclaiming the client the winner just because she was the one to placate the reporter. Just the facts ma'am.
 

Proformance

DJ Extraordinaire
Nov 6, 2006
3,329
Maybe there was a call or an email that said .. "You know, it's going to be by the beach, so maybe the tux is a bit much .. wear what you think is right" ...or maybe, since the couple and the TV reporter were from OH and the wedding was in CT, the DJ "company" that booked it failed to pass on a lot of the information to the sub contracted DJ (.

Again, not exonerating the DJ since he appeared to be a few decks short of info and sense, but not proclaiming the client the winner just because she was the one to placate the reporter. Just the facts ma'am.
"Maybe there was an email..." is just a bald face fabrication on your part, and the you take the even more egregious step of suggesting that the customer AND the consumer reporter are both liars. Sorry Steve, but this is seriously lacking in integrity.

It makes no difference at all if the DJ was subcontracted. Which BTW speaks to the integrity of the reporter, who throughout the story refers to "the company" with respect to all the promises that were made. As far as the DJ, he accepted the role of representing "the company" and is fully complicit in the outcome.

All I can say is WOW. Too many people on this board who simply don't walk the talk.