Papa,
My clients are not paying for that level of "high-end concierge" service. Neither would I expect that level of service from any other professional in any field unless I was paying an astronomical amount of money.
While I understand the technology angle of your question, I see it more as a quality of life and balance issue.
I also see it as a demand issue. What I mean is if you have to be so accessible, flexible, and available because you are in NEED of clients versus your services are in DEMAND by clients and can work on your time.
With that said, same day service (returning calls, emailing contracts) is the SPEED I prefer to run my business versus same MINUTE.
How mobile are you really?
1. When your customers call, are they reaching you on your cell phone? Or are they reaching your answering machine?
Cell. Cell is office line.
2. Do you use a cell phone, laptop, or iTouch to access client info on the go? Could you, for instance, get a call in your car, and be able to tell a potential client whether or not you are booked?
Right now, yes, because I know my schedule. The ability to tell them my availability or not while on my way to the hardware store for a few six-packs of plants isn't a deal breaker
3. Do you carry music on your cell phone "just in case"? Could you actually do a party from your phone in a dire emergency?
Don't carry music on my cell phone at all. If all cd-decks, including backups fail, Im packing it in. Sorry gents. As much of a dedicated "the show must go on" business owner as I am, wiring a cassette-walkman to a battery powered Radio Shack bull-horn to finish the event (in the most dire of DIRE situations when my CELL PHONE back-up fails) is not an option. If Im unable to finish a gig the way it should be finished Im done. Call me a slacker if you want!
4. Do you carry enough gear in your primary vehicle to do a party at the drop of a hat?
Interesting idea. May someday, not right now. Could easily do a cd-mix 2 and a couple cheap powered speakers.
5. Do you have a contract that could be emailed from your cell?
Again, no, and again, not a deal breaker. Anyone who is that freakin' short-attention-span and instant-gratification-based is not a client I want or need to work with, and will translate into issues later.
How "mobile" are you, really?
Don't get my responses wrong - I'm not at all anti-mobile or against these kind of instant "on-the go" solutions. They are GREAT if you have them to offer - but if its a situation where NOT having it is a deal-breaker, I'm not worried about losing that gig. If they DON'T expect such instant response, and you can give it to them and blow their socks off, thats great. But if they EXPECT it, and are moving on if you don't HAVE it.... See YA!
I have every single piece of information on every single client have had or potential client with me at all times.
What's her name...?
How mobile are you really?
1. When your customers call, are they reaching you on your cell phone? Or are they reaching your answering machine?
Cell phone as we dropped landlines over 5 years ago. Calls do get routed to voicemail from time to time.
2. Do you use a cell phone, laptop, or iTouch to access client info on the go? Could you, for instance, get a call in your car, and be able to tell a potential client whether or not you are booked?
Coreen has all that on her "Crackberry."
3. Do you carry music on your cell phone "just in case"? Could you actually do a party from your phone in a dire emergency?
No.
4. Do you carry enough gear in your primary vehicle to do a party at the drop of a hat?
No, but the trailer is loaded with all the sound gear and some of the lighting
so we should be able to get there PDQ.
5. Do you have a contract that could be emailed from your cell?
Not sure, I'll have to ask the boss that.
How "mobile" are you, really?
DJing from a phone?
My phone speaker is as big as a gnats ass..It would not begin to cover even the smallest dance floor.
Being a luddite, I carry a PDA as well as my cell- I rarely use combination equipment. The PDA will have any info I need ( and yes, I keep a paper appointment book with me too)
Paper contracts only.